DICK'S Sporting GoodsReviews of dickssportinggoods.com

Be very careful participating in online raffles on D icks Sporting Goods’ website. I entered a raffle, thinking it was optional — but when I ‘won,’ they auto-placed half the order with inflated shipping and refused to let me add items to qualify for free shipping or cancel. Customer support said the order is locked once the raffle activates it. Feels misleading — this is not how a fair raffle should work. Very disappointed in this practice. Now I’m stuck overpaying a slightly inflated product with even more inflation from a shipping. Tried getting this resolved with customer service. No help, no empathy, no escalation. Very deceptive business practice.

DSG, a shoe store (among other things), no longer has shoes available to try on. Display shoes only. You need to get an employee (if they are around) just to try anything on. Just what everyone wants: to wait around to finally get an employee and then have them breathing down your neck to make the sale. Just make shoes available like in years past. This isn't rocket science, it is selling shoes. I waited around for a while, but I came here to get in, buy what I want, and leave. No delay, no hassles. So I simply turned around and left. Never going back to DSG, you've lost this loyal customer for such an illogical decision. Strangely, DSG doesn't do this for literally anything else in their store. Does not make any sense.

Agent wasn't so helpful.Asking about the Birddog pant sizes but she just closed the conversation and i needed to start over.I don't recommend this store. That is rude!

I stopped at D I C K S Sporting Goods in Albany to buy a $700 golf watch that they said they had in stock when I got there nobody could find it. They told me they didn’t have it. They checked and told me the store in Latham had six of them and I said are you sure could you check now? They said they have six of them, they can’t be off by that many. Well, they were off by that many so I stood in there for 45 minutes waiting for four people to try and find a $700 Golf watch which it looks like they lost six of them. And ended up where the manager after I had to ask if there was any luck finding them, she never came over to me, said I’m sorry we don’t have it then after a few minutes she said do you want me to order it, I said no, I can get it from Amazon tomorrow. Now if that was me and I was a manager, I would’ve said I’ll get it for you here tomorrow and I’ll give you 10% off. No one did. Very poor business! And by the way, they won’t let me put down the name of the sporting goods store. They tell me it’s inappropriate language. Do you know that that sporting goods store is called D I C K S. I had to separate the letters.

Ordered an item for curbside pick up and when I got there, the store was unaware of my order after calling and talking to multiple people I decided to just come inside and purchase the item (luckily they actually had it) kind of defeats the purpose of ordering online. Now I have to try to get a refund for the online order

By far worse Dicks I have ever been to. Needed 2 items and I couldn’t find it never mind getting help from 6 different employees that couldn’t find it also now tell me that’s not a big problem. How you work at a store and can’t find it and I was in there for an hour on top of that. Then they use there walkie talkie communicating with each other and still can’t solve the problem, then I request for a manger they request for her and she says she can’t come help after I been in there an hour. Then I go back to the front of the store ask if she’s the manager replies yes and she can’t even find the items I think the whole store needs a refresher course on where things are and if you need better customer service and someone to actually run that store correctly as a former finance manager of 15 years please feel free to reach out I’ll be glad to take over management and get that store in line because that was ridiculous and the worse experience I ever dealt with.

Ordered a baseball bat for our son on 18th, in-store to be sipped as they did not have the one we wanted, in stock. Was supposed to be delivered by 25th. Nothing. Talked to the customer care, was cited "remorse period" of 30 minutes after ordering, the order can neither be cancelled not be refunded.... WHAT? So basically, Dicks will neither deliver the product nor will refund the money. It's an expensive bat. Wants to keep the free money? Simple rule, either deliver the product per the agreed upon timeframe or refund the money. There aren't 2 ways about it. To top it all, my son had an important game on 26th, now he is bummed too, as it was his birthday present.

Dicks sporting goods does NOT care about their customers. They will racially profile against you and treat you unfairly. Their management is absolutely horrible. They also don't care about their employees either. Save your money and shop somewhere else. I wish I could give them ZERO stars!!