DICK'S Sporting GoodsReviews of dickssportinggoods.com

I ordered a pair of trainers advertised online. I got a phone call to say they couldn't be found,and was offered a refund which I accepted. No refund arrived. Two further phone enquiries and an email were ignored. I just wish I'd looked at the reviews first, as this seems seems to be their standard practice. BUYER BEWARE!

It was non-helpful and argumentative customer service. I’ve returned many items there before and it has not been an issue I will be calling customer service and reporting this employee

Beyond unhappy with their choices and customer service. I've gotten several items with marks or small holes delivered to me. They have a problem giving refunds. They could have refunded me without having to return a $10 pair of pants that had a hole in them. I would have reordered a new pair but the color/size was out of stock.

If you are a runner buy shoes anywhere else. I ordered a pair of Nike Vaporfly's only to realize that my 2 yr old Vaporfly's had more buoyancy. I returned the shoes only to be denied for being worn. Of course I tried running the block to see if I liked the shoes. This is perfectly acceptable at any running shoe realtor. I strongly suggest going anywhere else. I have never ran into this issue before.

Online customer service is ABSOLUTELY ABYSMAL. call at your own risk, knowing nobody knows a single thing and then you get hung up on...3 times. I've lost hours of my life on the phone with morons.

I went to the store to do a return of an online order. They said I was outside the return window and there was nothing they could do. I was within the return window from when I received the item but was outside the window from when the order was placed. Called customer service to discuss and they were unwilling to do anything. Every other online retailer I have ever dealt with accepts returns within their return window from the date of delivery of the item because they know orders can have long shipping times. Horrible customer service, and they have lost my future business.

I purchased a $500.00 Mountain Bike from Dicks along with a yearly service contract for life which includes a Once per Year Service Contract. Every year I try and use it I usually have to negotiate with an employee to honor it. Today, in the North Scottsdale location I was confronted by the rudest employee I have ever met. He wanted to argue that Dicks doesnt offer lifetime warranties and I tried explaining I only wanted the once per year service. The conversation got heated and he told me to talk to a manager so I left. In the future I would not recommend the North Scottsdale store.

I am genuinely astonished at the level of incompetence and disregard for customer satisfaction I experienced with a recent online order from Ducks Sporting Goods. This was, without a doubt, the worst online retail experience I have ever had. The order was placed and immediately went into a "pending shipment" status, where it languished for a full four weeks. Four weeks! Not a single update, not a word of explanation. It was as if my order had fallen into a black hole. After a month of waiting, I decided enough was enough and called to cancel the order. A customer service representative, who seemed completely unconcerned, promised me that the cancellation would be processed. I was explicitly told the order would be cancelled. You would think that would be the end of it, but you would be wrong. Instead of the promised cancellation, my order suddenly, miraculously, shipped. It was a bait-and-switch of the highest order. They lied to my face, ignored my request, and shipped the product anyway. This level of operational failure and outright deceit is unacceptable. They held my money for a month, lied about canceling the order, and then shipped it only after I attempted to cut my losses. Never again. I will be taking my business elsewhere and actively encouraging others to do the same. This company has proven it cannot be trusted.