DICK'S Sporting GoodsReviews of dickssportinggoods.com

I'd give no stars if I could. This company is an absolute scam. Don't deliver the ordered item, then continue to make excuses about sending a refund.

I ordered a gift card for my grandson. It was never delivered. I asked about it repeatedly and received nothing. Finally I received a notification that it had already been used but my daughter said it was never received. So, either the USPS stole it or it was stolen internally, by this company, since this venue will not let me use the name . They said they couldn't help me since it was already used. Sounds a bit suspicious to me. THIEVES. They don't care. They got their money. They just don't care about me or my grandson's ruined Christmas. Shame on them. They suck and I will NEVER spend a dime with them EVER AGAIN. THIEVES!

Worst customer service. There team members don’t care to help. Don’t bother going. Go directly to the brand site and buy your stuff

Online experience was a nightmare. Ordered Dec 5th and told delivery 18-22nd. Called on 23rd after having not received item. I was told item had shipped from vendor but unable to provide tracking #. Several hours later received email stating item was still " in production" and would not ship in time for Christmas. Total customer service failure. Lies and deflection. One of the worst experiences I've ever encountered and they just did not care.

I ordered a Golf Shirt for my son on 19 December 2025. The order was confirmed online, and I received an email stating confirmation. The next day I received another email stating that my order was ready for mailing and I should expect delivery between 21 and 24 December. Expecting the order to be delivered, I DIDNOT take any additional actions to provide a Christmas gift for my son. On 22Dec2025 I received an email that the order had been canceled. No explanation just canceled. If you donot have the item available you should NOT advertise and confirm orders. Your lack of efficiency has caused a problem for me and my family. I will not be ordering ANYTHING else online from your company.

I ordered a rod n reel combo yesterday and my expected arrival was today but i wasnt getting updates so i call in to customer support ( if u wanna call it that) and i was charged shipping but was told my package hadnt shipped and nobody could tell me when it would or when i could expect it. Turns out i just have to wait asni camt pick it up in store either. Gonna leave some reveiws here n there n tell whatba shitty job and how your treating online customers. Thanks for nothing!

Ordered same day delivery. Credit card charged. Received email saying it had been delivered (it had not). Received email following day saying order was being processed and they would let me know when it might ship, with no acknowledgement of same day delivery having not been delivered. Third day heard nothing. Called customer service who had no update. Asked for refund and they obliged but said they could not refund the automatic tip to the delivery service they had hired who had not delivered anything. “Nothing we can do.” So I received nothing and yet paid for DSG delivery service who admittedly delivered nothing. This store is aptly named.

I ORDER SOMETHING THEY DID NOT I MEAN DID NOT GIVE ME MY TRACKING NUMBER!!!!!!!!! I’m very upset and will not order from there any more.