Diamond Warranty Corp.Great products and service starts with great people. With over a century of combined experience in the automotive and extended warranty space, Diamond Warranty is an industry-leading warranty protection plan provider to new and independent dealerships since nationwide. Our portfolio contains world-class Vehicle Service Contracts, Gap Insurance, and Automotive Ancillary products backed by AmTrust Financial.
Diamond Warranty Corp. (diamondwarrantycorp.com) has 170 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Auto Parts & Wheels · Ephrata, Pennsylvania
Excellent
Auto Parts & Wheels · Lemont Furnace, Pennsylvania
Excellent
Auto Parts & Wheels · Feasterville-Trevose, Pennsylvania
Excellent
Auto Parts & Wheels · Hanover, Pennsylvania
Excellent
Showing 44 reviews with 1 star · Clear filters
WILL N.
I had a claim under special circumstances that I was assured would be fully covered, but once it was processed, you failed to even cover the parts, much less the full coverage I was promised. Entirely misled.
Response from Diamond Warranty Corp.Apr 15, 2019
Will, thank you for your feedback. We're sorry to hear about the experience you've had with us; please send an email to [email protected] so we can look into getting this issue resolved for you.
LINDA H.
Would give a zero but is not an option. Worst company EVER. Do not buy this extended warranty. I paid 818.00 and they paid 400.00 to fix my car. I paid over 2,000.00 for this warranty
Response from Diamond Warranty Corp.Dec 13, 2018
Linda, we apologize for your recent experience. Please send an email to [email protected] so we can look into the issue and get this resolved. Thank you for reaching out.
SCOTT L.
I payed a lot of money for a four year warranty and so far anything that has needed to be fixed with my car has not been covered. I finally got something covered and still had to pay $100 deductible which is ridiculous considering how much it cost me to purchase the warranty in the first place. I’m not happy with my warranty at all.
Response from Diamond Warranty Corp.Nov 1, 2018
Scott, we're sorry to hear about your experience so far. Could you please send us your vehicle identification number (vin) so we could pull up your claims history. Secondly, we would like to fix the deductible issue for you as well. Please send an email to [email protected] and [email protected]
Maritza F.
It took 2.5 days to get my car due to you unavailability to make payment to a mechanic. Due to this I lost 2 days for compensation because I was unable to go to work. I would NEVER recommend your company.
Response from Diamond Warranty Corp.Oct 25, 2018
Maritza, we would definitely like to look into this issue further with you. Please send an email with additional information to [email protected] and please copy [email protected] on the email as well. We appreciate you reaching out to us with this issue, talk soon!
RUSH IN AUTO S.
We as a dealership have worked with them for two years, I don't recall a customer needing them and finding them useful. One of our customers needed a transmission changed, initially they agreed to pay for the fixing but after he payed the mechanic they didn't reimburse him. If I cancel the warranty they just tell me it's too late. We as a dealership don't recommend this company for any dealers or customers.
Response from Diamond Warranty Corp.Oct 5, 2018
We appreciate your feedback and apologize about your experience with us. We looked into your account and found that 90% of the policies you have submitted were only three month policies. That could be why customers didn't find the policy useful if the vehicle didn't need any repairs done within those first three months. We are showing a few claims paid out under your account as well. Send us an email to [email protected] and we can dig into this and see what we can do for you. Thanks!
Customer
You dont cover anything. This is the new Ponzi scheme of America.
Response from Diamond Warranty Corp.Oct 5, 2018
We would definitely like to address any of your personal concerns or the concerns of Smithfield at any time. Please reach out to us at [email protected]
VAGNER V.
Poor custumer service, does not cover what is in the contract, and forces customer to use used old parts. Makes it really hard for mechanic to complete the job. Waist of money and time.
Response from Diamond Warranty Corp.Oct 5, 2018
Apologies on your recent experience with us. Please send an email to [email protected] so we can look into this and see what happened. Our contracts are sold through new and independent dealerships nationwide. Sometimes, customers aren't sure what the coverage is or how best to use it. We would be happy to go over the coverage to make sure it was sold correctly and is the right fit for the vehicle. You shouldn't have experienced an issue with an "old part" being that we use the same parts suppliers that supply mechanical components to the majority of import and domestic vehicle brand and manufacturers. Let us know how we can help!
west
not a good warranty company. don't work with shops well
Response from Diamond Warranty Corp.Oct 5, 2018
West, send us an email to [email protected] and we would be more than happy to dig into this to see what happened.