Christopher R.
First Class Experience
Now let me just say I don’t know much about extended warranties. I was always very skeptical of them. I’ve never had one before, and never understood exactly how they worked and what was covered. A friend of mine Aaron Sokirka who works for Diamond Warranty along with Jim Lemongelli, took the time to explain everything to me and I felt more comfortable about them. This helped me make the decision to buy that Camaro I’ve wanted for so long. So I’m driving on 81 and as I try to shift from 4th to 5th gear all I hear is this really bad grinding sound and it won’t let me shift. I call up Jim Limongelli and Aaron Sokirka at Diamond Warranty and they guide me where I need to go to have this looked at. Aaron calls me later to explain what’s going on. He explains to me there’s a problem with the transmission and that there are a couple different ways this can be addressed, but ultimately what it came down to to make sure I don’t have any future problems, is to have a new transmission put in. He proceeded to explain they already ordered a brand new transmission from GM and it would be here in a couple days. All I can say is these guys have been fantastic from the beginning. I’m not even a month into the warranty and here they are having to put a new transmission in my car. The day after I called them to tell them about this, I get a call from Jim following up with me to make sure everything went ok when I talked to the shop and that I got in there ok. As sick as I am about this, I at least feel better knowing that my car is gonna be fixed properly, and that these guys are taking such good care of me and my car.
Response from Diamond Warranty Corp.Sep 6, 2018
Chris, we appreciate you taking time to leave a review of your recent experience with us. Aaron is quite the in-house mechanical guru. Let us know if you need anything at all in the future. Appreciate your business and feedback. Thanks!



