Diamonds DirectReviews of diamondsdirect.com

I came in for a jewelry repair and was greeted by Elle. She recognized we were repeat customers and were only there for the repair work, but her attention was so personal and welcoming. That felt good. She interpreted what I wanted with the repair work and her instincts were spot on! We ended up discussing a custom piece for a sapphire I have and I'm sure we'll look for her again soon to initiate that piece.

GREAT CUSTOMER CARE! Yesterday I stopped by to request assistance with a necklace my husband had bought me for Christmas. Linsey assisted me with great care. My husband passed away on February 12, 2024. She thanked me for trusting them to help me. It was a very difficult situation for me, but Linsey made it so easy. I left feeling they really care about their customers!

I knew nothing about ring shopping so I took a very dear and best friend of mine and my fiancees to help with the process. I wanted to propose in Cabo and only had a week to get a ring. We went to a couple of different establishments before DD but they could not really accommodate my timeline. Upon arriving at DD we were greeted by Colin and knew immediately were at the right place. Colin is incredibly knowledgeable and made the whole process seamless and comfortable. He provided information and recommendations without the upsell and discomfort. Not only was I able to get a beautiful ring in my impossible timeline, but Colin also accommodated all other requests such as sizing, ring changes, etc. I would highly recommend Colin and the team at DD for any occasion that requires getting your special moment right. My fiancee was completely unaware and blown away. The occasion could not have gone more perfect. Thanks, Colin and Diamonds Direct-Christian ...PS, she said YES!!

Rachel Martin, You are absolutely AMAZING. The ring you designed is so beautiful. You make it easy for me to be a good husband. I love working with you.

Tiffany Nodell was super helpful with our engagement ring and today helped us pick out our wedding rings! Thanks Tiffany!

Great place! I had the most satisfying experience I don’t normally write reviews, but I had a gratifying satisfaction with Diamonds Direct Tysons VA. I was shopping to upgrade my diamond and looked all over at several other diamond dealers, in stores and online that process was frustrating and fraught with uncertainty besides I have learned a great deal about diamonds and knew when I am not being told the truth. Most diamonds Jewelers in stores and online had unsatisfactory reviews with too many options and no one to provide expert advice. So, the risk was really out there, and I feared that I would end up with bad experience. Unrelenting, I searched and searched for months then I heard about Diamonds Direct. I decided to give them a try, I spoke with Andrea and Rahul. I was invited to come to the store. They did not pressure me, but later I went saw the different diamonds and sizes per my request. I asked for more. A process that should have been stressful was so easy. They made everything so much easier. I found more than what I was looking for and the diamond they found me exceeded my expectations. What a treasure. They were very respectful, genuinely caring, - super knowledgeable, and were utmost professional Yes! They are honest, responsive, and thoughtful. They are the epitome of what makes a customer want to do business with your company. Thank you! very, very much Andrea and Rahul. I am so delighted.

Kim Kellam went above and beyond on my recent purchase. I needed a custom wedding band created on a tight schedule for my wedding anniversary. Kim showed excellent customer service keeping me abreast of the ring status throughout the process and expedited the production and shipping to ensure delivery ahead of schedule. Deepest thanks for making my anniversary extremely special!!!

Dana, my salesperson, was outstanding and very personable. She made the process of buying an engagement ring painless. My fiancé loved it. Thank you 🙏 much Dana