DiamofyPremium fashion jewellery store. Discover our unique collection of necklaces, bracelets, rings, customized name pendants and many other jewellery...
Diamofy (diamofy.com) has 227 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Loveness K.
My 2nd order was incorrect and to date no one has contacted me. I have sent 2 communications and both phone numbers don’t work. On my second order one name is missing and the one name is not the name I provided. I would like this to please be rectified. Please advise where to return the current necklace and when you can send me the correct one.
Donna J.
Appalling customer service! I got my daughter a personalised necklace for her 30th birthday and it broke the same day that I gave it her, she has attempted to contact the company by Facebook and not got anywhere I have sent multiple emails with no response this shouldn't break within the same day of my daughter wearing this. I will not order from here AGAIN Get your customer service side sorted out absolutely shocking!!!
Jane
received my parcel the other week yes very pleased with it the only downside was I had to email your company because you didn't give an update of where my parcel was and as I explained in the emails my sister's birthday thank god it arrived in time
Ingrid S.
This company should not be operating....promising refunds after months of chasing them olonly to be ignored!!!!! Shameful company. Do not buy anything from them. They won't reply to emails when it comes to asking for a refund but will quickly reply to a bad review post online. With lies too might I add. They haven't resolved my issue, they haven't sent a replacement and they certainly haven't refunded me..... All Lies.... Stay clear of this company guys.... honestly. Rebecca maybe you should reply to customers emails and not just bad reviews, that would be a start at least.
Response from DiamofyJun 12, 2024
We take your feedback seriously and are concerned to hear about your reported experience. After thoroughly reviewing our records, we have confirmed that all your emails were responded to promptly!!!!! It appears there may have been a misunderstanding or a breakdown in communication. We are committed to transparency and resolving customer issues effectively. Please contact us directly at [email protected] to discuss this matter further and ensure a satisfactory resolution. Your satisfaction is paramount, and we are dedicated to rectifying this situation. Rebecca
Barb
Placed my order on the 21st May, still not received as of today, 4th of June. No response to emails. Very poor customer service.
Christine C.
Lovely item. Really pleased with it. You won't be disappointed
Ada P.
I wanted to bring to your attention an ongoing issue I have been experiencing with a recent order I placed. I purchased a necklace and bracelet from both customized with four names each. Unfortunately, I have yet to receive either of the items. I have been in contact with the company since early April regarding the missing items. Despite their assurance that the order was delivered, they provided me with tracking information indicating that the package was sent to Louisburg, NC, instead of my address here in Zebulon, NC. I have repeatedly explained this discrepancy to them, but they have been unhelpful in resolving the situation.
Noreen
Dealt with all my enquiries effectively
