Dialcustom.com Reviews | Read Customer Reviews of dialcustom.com

Dialcustom.comReviews of dialcustom.com

4.19 reviews
Wedding & Party
1001 SOUTH MAIN SUITE 700, Kalispell, Montana

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Dialcustom.com

About Dialcustom.com

Welcome to Dialcustom.com, where we create unique, handmade watches just for you. Pick your favorite case, dial, and band to match your style. We use top-quality materials to craft watches perfect for anniversaries, weddings, or birthdays. From elegant designs for her to bold ones for him, we offer something for everyone. Plus, enjoy up to 40% off on family gifts for Father's Day, Mother's Day or Christmas gift, all packaged in beautiful boxes with tracking. Make it a special gift for someone you love, we’re here to bring timeless piece that they will cherrish forever!

Dialcustom.com (dialcustom.com) has 9 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: dialcustom.com
Category: Wedding & Party
Location: Kalispell, Montana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 78% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dialcustom.com reviews

9 approved reviews, newest moderated first

Sam R.
Oct 22, 2026
My ord came and it was beautiful
My ord came and it was beautiful. Wife bought it for me and my dad, it's a cute accessory and we rly love it. Such a meaningful gift and creative too
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April
Sep 21, 2026
Beautiful
Shopping for what u wanted and putting what I wanted on the watch. It was delivered in a timely manner and when I got it was just perfect
Response from Dialcustom.comSep 22, 2026
Thank you so much for taking the time to share your experience with us 🥰 On behalf of our entire team, we truly appreciate your kind words and thoughtful feedback. I’m especially grateful for your patience and understanding while we worked to resolve the initial issue. Your support means the world to our team. We sincerely hope your watch becomes a meaningful keepsake for your family for years to come.
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Anthony
Sep 21, 2026
When removing watch from box the watch…
When removing watch from box the watch bracelet fell apart (pin was too loose and kept coming out also the winder fallout and can't adjust the date. Very disappointed with product, won't be ordering again 😡
Response from Dialcustom.comSep 22, 2026
Thank you for sharing your experience, and I am very sorry to hear about the frustration this situation has caused. We offer 30 days guarantee policy to support defected product. Could you please provide your order ID number and the photo of the watch's issue at [email protected] so our team can help with your order right away? Our support team will investigate the issue and assist you with replacement watch as soon as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to look into this for you.
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Daniel M.
Apr 30, 2026
I ordered a dial
I ordered a dial, never received any sort of email or text confirmation. So I waited a month thinking it was a slow company. But I still never received anything. Had to dispute the charges on my card. Really a disappointment don’t waste your time
Response from Dialcustom.comMay 2, 2026
Hello, After checking our order records, we haven’t been able to find an order associated with your name. Could you please provide your order ID number so our team can locate your order details? It’s possible there may have been a mix-up with another company. Please double checking the company name and order details to make sure your review was correct. If you believe the order was placed with us, please share with us your correct order ID format or any additional details, and we’ll be happy to investigate further.
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Chloe M.
Jan 24, 2026
I placed an order to give my partner a…
I placed an order to give my partner a gift from my daughter for Christmas everything was so straight forward and easy. My partner loved the watch. Went to go take the links out so it would fit but noticed the face was coming loose at the frame, I messaged on Facebook to only query how to take the links out but queried the face frame being loose. Could not fault the company in any which way they were so quick to arrange to get a new watch made for me and sent out, it is perfect also added in a link tool for me ☺️ definitely couldn’t fault the customer service. Would definitely look at placing an order in the future and pass on to family and friends if they’re looking for any custom watches I will direct them to dial custom without a doubt! Thank you.
Response from Dialcustom.comMay 2, 2026
Thank you so much for taking the time to share your experience with us 🥰 On behalf of our entire team, we truly appreciate your kind words and thoughtful feedback. I’m especially grateful for your patience and understanding while we worked to resolve the initial issue. Your support means the world to our team. We sincerely hope your watch becomes a meaningful keepsake for your family for years to come.
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Natalie
Aug 20, 2025
I was skeptical at first but…
I was skeptical at first but honestly I’m glad I ordered . My husbands watch arrived today and it is STUNNING ! It’s more lovely than I could have ever imagined ,
Response from Dialcustom.comSep 9, 2025
Hi Natalie! Thank you so much for taking the time to share this absolutely wonderful review - it truly made our day! 🥰 Knowing that it brought your loved one such joy makes all the careful handwork absolutely worth it. Thank you for trusting us with something so special and personal. If you need any support on the product and service, I'm happy to help! ✨ All the best to you and your family, Gary - Dialcustom Support 💝
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Kendra T.
Mar 2, 2025
My husband lost his father two months…
My husband lost his father two months ago, and I wanted to find something meaningful for him. When I discovered DialCustom, I knew a custom watch with our family picture would be a thoughtful gift. The quality exceeded my expectations, and the image turned out beautifully. When he opened the box, he took a moment to appreciate it, and I could tell it meant a lot to him. Now, he wears it every day, and it’s a special keepsake that he truly values. I’m very happy with this purchase and will definitely order one for myself as well!
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Chris M.
Feb 4, 2025
Watch designed for memories
The watch was a surprise from my wife to me as I lost my mum early last year. I opened the box and was very overwhelmed to see a well presented box with a watch inside with a picture of myself and my mum. I broke down. I didn't know something like this could be done. I love it
Response from Dialcustom.comMay 2, 2026
Thank you so much for sharing this beautiful and deeply personal experience with us ❤️ We are truly honored to have been a small part of preserving such a meaningful memory for you. Your story means so much to our team, and we’re incredibly grateful for your kind words. Wishing you and your family comfort, love, and cherished memories always 💖
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