Josh K.
Suddenly had payment issues
My ex- wife referred me to this company. They said they paid same day on certain products- products I had. I did the pictures went to library printed out label took pictures of supplies with shipping label sent it in and I gave them my Venmo @ ... Well a couple hours later I get a screenshot they sent the payment to wrong person even though my email phone and @ are all on my profile and normally you confirm the last 4 digits of phone number before you send the $ to make sure it's the right account, I guess they didn't do that. Ok so a couple hours later I get another screenshot & this time right account & it's marked goods and services Perfect! But wait no it's not because I get an email from Venmo that payment won't be released until May 27th... WHAT??? So I call Venmo I'm on the phone my entire lunch break and the agent tells me that the payment was flagged because another payment was sent to wrong account (idk if the company flagged both my account AND the wrong dudes account but they at least flagged 1 of us) so I contact them (text they don't answer the phone any of the times I call them) so I get them to finally respond and its worked out i completely reverse the payment and my ex reluctantly agrees to let them send the payment hold to her account... 24 hors go buy getting anyone to respond is rare and nothing has hit her account. Then this morning they text back and say suddenly Venmo is down won't let them send goods and services payments but PayPal will...except PayPal owns Venmo I call both and both say they had issues for an hour but it's good now however they don't see any attempts at all for a payment to be sent to my ex. I'm pissed. Basically some random dude is going to get my payment if he doesn't send it back and my ex felt so guilty she went ahead and sent me the $ from her own account so they've technically screwed her. Which is really stupid because her part time business is helping families sell medical supplies to support funeral costs and she did HUGE business with American Medical Surplus before they closed an has been looking for another company to replace them and she still does big business with fastcashstrips out of Arizona. So shes tried diabeticstrust with good results for the last 6 months and now Diabetic Buy Back for the first time. If my ex actually gets the payment, I will change the review but I'm not holding my breath and she's too trusting and kind.
Response from DiabeticPayMay 22, 2026
Hi Josh, I’m sorry this situation was frustrating. Payment issues are never fun, especially when someone is expecting same-day payment. This was an unusual Venmo/PayPal issue, and our team worked with you and the seller to get everything corrected as quickly as possible. We’ve since tightened up our payment-verification process so this kind of thing is far less likely to happen again. We appreciate the feedback and wish you both the best.



