HughJorgan
Itunes subscription keeps dropping
Ive been with DIFM for a few years. I subscribed through Itunes for the premium service. However over the last year the account would drop off premium every month. I would write an email and they would reinstate the service. Each time asking me to drop the Itunes subscription in favor of the direct CC billing. I eventually told them I was cancelling due to regularly opening the app to ads when I was a paid premium member and the response was " great to hear your cancelling!" "please consider direct billing in future"... I will say they have been responsive and apart from very little updates in the Ambient / chill stations, its high quality streams and is on Carplay.
Response from Digitally ImportedSep 15, 2020
Hello! Thank you for your feedback, we appreciate it. We have had an issue with iTunes payments and that is the reason why we suggested to switch to our website and pay directly. Do you still experience an issue with our service? In case you do, I would kindly ask you to contact us directly at [email protected] so we can assist and solve it as soon as possible. Have a wonderful day and stay safe! Kind regards




