pr
No longer the company I signed on with
I signed with Dharma approximately 10 years ago. I have been a loyal customer and appreciated their fairness, I called them the "oxymoron" of credit card processing. I highly recommended them to people who asked when opening a business. I recently discovered a fraudulent transaction in the form of a refund in my business bank account. I immediately called their help desk and was told there wasn't a fraudulent transaction, if I just went to the website and looked at my account I would see it. I keep every receipt cash and cc attached to the batch out slip they are applied to. The second representative told me - All I had were pieces of paper - go to the website and look at my account and would see it. I asked for a manager - was told there was none, I asked for the fraud dept. I was told the risk dept would get back to me - 3 hrs later no phone call. This went on all day, and I had to keep making the attempts to get some sort of help. I spent over a week - getting a new account opened and getting this issue resolved. I am a small business in a winter resort town - this is now a week before the beginning of the ski season. In setting up a new account with them I discovered my funds were no longer being deposited overnight in a timely manner. They would be deposited in the afternoon. I contacted them. Was told my platform was no longer available and basically it is what it is. I am a small business processing the majority of my sales during the ski season by credit card - this is not good for small business. I was told it's my banks fault they need to be in real time. My bank is in real time. I was told by the Dharma support representative in emails that there was nothing they could do they don't control the banks and they were sorry if I couldn't wait a few hours for my money to be transferred into my account. Almost a decade of having my cards process overnight into my account to pay checks etc. I find this appalling. This is corporate greed at its best. I now have to change companies' mid-season after being a loyal customer for almost a decade. I am curious if their processing fees will be debited before I am credited for my sales of the previous day, my guess...I am sure it will. Namaste. PR
Response from Dharma Merchant ServicesJan 8, 2026
Hello Patricia - we are very sorry you had such an unpleasant experience with Dharma. As we communicated, due to the breach you experienced, we were required by our banking partner on your account to move you to a more secure backend processing platform. That platform stays open later than the one you were previously on, so the funding is delayed by a few hours. This was not an attempt at corporate greed, nor a desire to negatively affect your business. We are sorry that we were unable to continue to support you in the manner you were used to, and wish you the best with your new provider.