DeWaltReviews of dewalt.com

Two cordless drills, two warranty returns, both drills still kick into and out of reverse randomly. Customer service doesn't exist with this company anymore. Never again, DeWalt.

. Most of my power tools are deWalt but I will not be buying any more from them. The quality, superior in the nineties, has steadily declined. Support nonexistent, getting warranty support difficult. to impossible. The icing on the cake is the hand held wet tile saw DWC860W. The water system is junk quality, something typical for off brand tools going for less than half price. It's recall quality, de Walt does nothing on it. I am trying now since 11 days to get warranty support. On edit: After two weeks of fighting with customer " service I received a replacement tool- something i did not ask for only needed the water assembly but it's good to have. The water assembly will likely fail soon again, it's junk quality. They unfortunately closed some of ther repair centers so the next one is fairly far away.

Ik ben niet tevreden over De walt . Heb 2x een elektrische boormachine gekocht en eerste ging naar 2 jaar stuk en kreeg nul garantie. Daarna ging mijn duurdere 2 de boormachine op accu stuck binnen een jaar . En weer geen garantie. Heb er ook nog accu’s bij gekocht die ook niet goedkoop waren . Ben helemaal klaar met de walt . Wat een slechte machines en slechte service. Ook heb ik een bouwbedrijf en moet ik op mijn gereedschap kunnen rekenen. Maar helaas het is gereedschap wat niet voor professionele gebruik is . Het is echt troep .

I have all DeWalt tools and batteries and I needed a chainsaw so went for the DeWalt 18V XR chainsaw. What a piece of.... Used it for about 10 minutes to cut some logs and it was blunt and would no longer cut anything. I contacted DeWalt customer services and their response... Buy a new chain!! I questioned the response and was basically told "tough s...". I will be selling it and buying a proper chainsaw instead of this junk. Very disappointed in the product and DeWalt customer services.

I was told that The pex tool and sweg tool were the same and just to buy the heads I needed. After purchasing I found out that’s not truth I reached out to Dewalt customer service and got the run around for weeks with no resolution from Dewalts service rep Juan Manuel Chamucero Mendoza After over 25yrs of using Dewalt I will now be switching tool companies since Dewalt does not stand behind their product reps information.

The saw arrived undamaged and I assembled it without issue. When I attempted to lower the blade the spindle that is used to raise and lower the blade housing became stiff and started sending out a tendril of aluminum indicating poor tapping of the aluminum housing where the spindle is meant to turn freely. I contacted the DeWalt service number and explained my situation and the fact that it cost me ~ $300 ship the unit to Panama and would cost double to return the saw so it made no sense to send it back. They advised me that the local service center would reach out to me which I did not believe would happen (it's Panama) so I requested the contact info for the local service center but the person on the other end of the chat simply ghosted me without a response. Ok, I chose to live here and accept the reality of getting help in Panama so took on the fix myself. I spent 9 frustrating hrs repairing the saw because I really needed to use it, never heard from the local service rep as they promised. I could not find a local rep either. I assumed DeWalt would stand by their product in one way or another (warranty says 'satisfaction guaranteed’). When I explained my fix and asked them to make it up to me with a free multi tool or at least some 20v batteries or something they basically told me to go pound sand - tough luck buddy. I finally got a service rep on the phone who basically told me the same thing, eventually offering a tape measure (shipping would cost more than the tape measure itself). So my high regard for DeWalt as a solid company has pretty well been destroyed. I received a faulty product and was given no assistance or recourse - very disappointed that this once fine company is so obviously deteriorating.

Tool broke within a month of buying, Dewalt wants to charge 60% of the price for repair.

I bought a 3400 gas power washer. This is the third job engine, constantly shuts down after an hour. I'm wondering if the oil they provided me was good oil. Also, the cord, it was so tight that when you go to pull it, it completely. The handle came off the coil spring. Disengage, you need a yeah, 5 sixteenths for the outside screws. You need a 10 mm for the inside. You get to the spring to reset it. And it's just been a nightmare, uh, is the engine good. Yeah, but I think the wall is getting into the power washer game, and they're going cheap. On some of their parts, so to solve this issue with a tight coil spring, when you buy it new, you need a longer cord. So they're going cheap on the cord. They're going cheap on the handle also from taking the cover off because I'm trying to get the job done and I'm getting lucky and doing it on one Pole, and it won't retract, but I finally got it to retract. The screw holes are not tightening the screws up because how they boarded. They went cheap. It's like they went cheap on the small stuff. The engine is good though so, but 3 stars because they need to improve. And if you're gonna get into the power washer game, don't go short on the small stuff, and why does the engine constantly? Keep going off. You know this is b*******