Devoted HealthReviews of devoted.com

I was simply calling to as about in/out network doctor and hospital coverage. After the phone selection menu, a person with no answers but many questions (so they could pass me to someone who could answer my question).. 15minutes to be exact, I spoke with an agent and was forced to consent to a recording (or they'll disconnect). After that, I found out that they don't cover any of the major doctors or hospitals in the area. Further, I would have to pay provider and submit bills (I become the bank), then the collection service, and waste more time on follow-up for out of network providers. Nope. I wanted insurance, not hassle.

The company jerks you around all the time.On reimbursements. You have to fight them to get the correct amount period they did this to me on a ct scan. Then they turned around on another scan that I had a few months later , and did the same thing period even though it was at the same location and same price. Fight THEM ALL THE WAY!

Recently retired + now receiving Medicare benefits. Chose Devoted HMO through eHealth. Just had first visit w/ CNP Nicole Ortega. This was a mistake. Devoted + eHealth won't listen to you + will harrass you continuously with phone calls. Ms Ortega is clearly in business to help the HMO ...not her patients. Avoid making the mistakes I did. Avoid Devoted Health Plans, eHealth + Nicole Ortega CNP. - F. Weitz - Albuquerque, NM

Too many medical practices do not accept Devoted and when I went for bloodwork. I received a bill for $170. . When I called Devoted prior to having gone for bloodwork before, Devoted told me to just go and have it. I needed a $20. Copay, which I paid. This time the lab woman told me I didn't need to pay and after the bloodwork was finished I received the $170 Bill and the lab said they don't accept Devoted. Also an aggravating process of getting a referral for my cardiologist. The people on the phone at Devoted are all very nice , the rest of it os not peaches abd cream.

Seems nearly impossible to get reimbursed for my dental care. I've been trying to get paid since march 9th. All I get is lies and excuses. They are supposedly sending me a check but say it may take 5 weeks or more. That may take till July. Really?

You have to fight the company on their "benefits". I was sold a bill.of goods about how much cheaper my inhaler would be. Now I find out they won't pay for it altho it is a generic. Trapped until Jan.1, 2027.

Your over the counter health catalog is hard to identify with not pictures and incorrect labeling. CVS often doesn't have the size required and no e of the things devoted said would be continued in drugs and cgm was true. When asked about discrepancies they in coverageoffered, they said ," they ( staff)couldn't be responsible for what those that sold their plan, told us." They know we have sight issues and cannot read the small print. Not a good company to use. They do spend quite a bit having nurse practitioners call and questions everything your doctor says, and what you decide about health care choices. A fine example of what's wrong in Healthcare in America

I have a PPO plan in SC. It took almost 6 weeks to get an existing CPAP straight in a transfer of DME providers. The devoted provider was mired in their own business deficits. Devoted PPO plan in SC is constantly requiring various approvals for everything from treatment to medications. I was in healthcare admin for decades and this company has an identity crisis. They don't know if their are a PPO or the old fashioned HMO wanting to waste providers time with their approval and delay tactics. I find medication approval for simple meds particularly aggravating. The claims are not live or realtime, so EOBs arrive in an inbox in a circa 1980s style website that looks like my teenager designed it. So, I get bills from simple office visits wanting $ because Devoted hasn't paid them and I don't know what's going on because support is limited and basically useless. Counting the days till we part ways.