Devoted HealthReviews of devoted.com

Poorly trained employees repeatedly give incorrect information when asked about benefits and drug coverage. Benefits promised in the policy actually have so many loopholes that they are nothing but advertising hype, as there always seems to be a reason for denying access to them. A few days after having open heart surgery for a quadruple bypass, a supervisor became impatient because I wasn't able to quickly get up and walk to the nurses' station to get a pencil. Devoted only to their stockholders and their bottom line profits, not their customers' health, this is a company to avoid at all costs.

The OTC online ordering from CVS is impossible. I tried again to get on it today 8/17/2024 and can't order online. Why don't I get this?? I entered several times using my online account and then tried thru my member ID. Nothing, why is this not working?? What's the use of having this as a benefit when I can't order online??? Please Devoted, you need to find out what's wrong with this benefit or get another partner for your customers.

I thought I was going with a good reliable company. I made sure I covered all of my doctors, medications and even hospital. My representative did not do his job. I fell and had to go to the hospital and to find out the hospital was not covered by this insurance. My sales rep did not do his job. I do not recommend this company for your healthcare needs.

Devoted is the worst coverage you can get. I urge anyone who is contemplating, don't, move on to other coverage. I just got out of the hospital, by myself, & still waiting for help with a walker, chair for shower, etc. They told me it will take two wks to get it approved, then put in the order. They absolutely don't care for seniors, for that matter anyone. When I explained that I need to change my coverage, they told me to do what I need to do. Thank God I'm not dying! They would help put me in my grave!! Everyone, there is better coverage out there!

I just enrolled but i think after seeing the reviews i was wondering if its to late to opt out . I just electronically signed enrollment today. I thought the agent was with medicare.gov.

I have had one complaint after another with Devoted. The last event occurred on June 5, 2024 when I had an annual eye exam scheduled with one of their providers. Because I absolutely do NOT trust Devoted, I called before the exam to ask a representative if the exam was fully covered. She assured me several times that it was. I looked in my benefit catalog and it is covered. I looked online under Devoted and it is covered. I had the exam and now Devoted is denying the claim stating they require a part of the exam to be done by an Opthalmologist rather than the Optometrist. When I called and asked their representative where is this requirement written, she couldn't find any evidence of this requirement anywhere in their policy documents, benefit statements, ANYWHERE. It seems we're meant to guess at what our benefits our since I could not have exercised any more due diligence than I did. Now I have an unexpected bill. This is not the first time I've been broadsided in this way.

Please don't go with this company the customer service is bad they act like when u got a question that they don't want to help u umm and for some of there service theyie to try to get u to switch to them will never go back to this company