Devoted HealthReviews of devoted.com

Sorry I have to give them any stars at all. After less than 1 month, I've found they don't support any of my current vendors at the rate I paid with United Health Care. For example, my oxygen concentrator was covered 100%. They don't have a contract with my current provider so I contacted one on their list. They only pay 35%. Every vendor I use has had nothing but complaints about them and are glad to hear I'm switching back to UHC. Very disappointed!

I have paid $500 out of pocket because of the unprofessional service ! They hung up on my Dentist and on me! No one at Devoted Health is on the same page ! Worst Medicare ever !! Would not recommend

First time on Devoted ....plan sucks....required to get over the counter items only at CVS pharmacies where prices are ridiculous compared to Walmart...1000 count of 200mg IBPROFEN at Walmart under $15 ....CVS PHARMACY same thing is $29 ....Devoted may give you more $$ to spend only $15 more but you get way less due to high prices ...and that is just one example there are many more!!!!!!

The company said my grocery card was shipped out over a week ago. Today we found out that it was shipped out today 1/05/26. As a matter of fact they said at the beginning of December that they had sent the care. Now we are trying to download the app so we can use this benefit with our cellphone. We have been on the phone for over an hour to get the app loaded. You are not impressing me with your customer service and the broker Senior Benefit Services is of no help and won't even call us back. Next year new broker and maybe a new insurance company.

I switched my medicare, we have one month to do this. They took 3 weeks to supposedly fax my doctor. i called and asked about it, they said they had faxed to, and gave the phone number, not the fax. I 3-wayed and they got the fax number and i stayed on line while she did the fax. I asked at that time for a paper form since i do not have a copy machine, she said she would mail this to me. i never got it and now, i get nothing but a run around, these cheap people refuse to mail it to me, and the one that promised to, never did, no record of it. They demand i take the email to a print shop and print it out. when i switched I had a Snp advantage plan with united health, i thought it would be simple to switch it over. if they had actually sent the form in a timely manner, it would of been. but now, it is X-mas eve and nobody got anything. i will not get my $2oo food allowance now. heaven forbid just switching me over since i was already on the Snp plan and it was devoted that did not fax it in a timely manner. I have already talked to Ohio Dept of Insurance. I had no problem when i signed up with united health, i would not suggest Devoted. edit: after getting this straight and i went to my caregiver, which I checked with Devoted who said she was in-network. i get to the office and see a letter where devoted picked a doctor at another facility, one that just killed my wife due to malpractice. again, nothing from Devoted. i did not take the dr visit. I guess devoted is so bad, this medical faciilty is driving me out now. when i did get a visit with them, for a physical, i was told it was mandated into a wellness check and refused it, nurse said it was mandated. when i complained to devoted that i did not get my office visit, they did nothing. Medicare actually, started to try to sell me on how great wellness checks are. nothing but extreme pressure to take things like statins (my cholesterol is well below the 200). when i finally said enough is enough, I was told time was up. Devoted is only good for $200 food card since i have health problems that allow me to get a SNP medicare plan.

I have been told four times my check was mailed for reimbursement (Address was verified. )However, my USPS informed delivery does not show this as true. I basically don't use rest of my benefits now as I don't believe I will be reimbursed. Their telehealth was a 5 but lack of trust lowered this rating. Would be nice to get a call and truth

If you have a routine medical problem the plan is OK. IF YOUR ISSUE BECOMES LESS THAN ROUTINE WATCH OUT. THEIR NETWORK OF PROVIDERS IS WOEFULLY INADEQUATE!! You will spend hours with customer service who do nothing more than provide lip service. You will likely have to go out of network costing huge sums of money. STAY AWAY!

Not sure who talked to my husband and convinced him to switch to Devoted, but he has had nothing but coverage issues since. He was told they covered his 3,000 Nucala injection, no they don’t. He returned to his eye surgeon to schedule cataract surgery and Devoted is the only plan the surgery center doesn’t take. I wish it was illegal to pursue older people to sell them insurance they are clueless about. And the 5 or 6 calls a day - NOT an exaggeration- from telemarketers trying to earn commissions by pretending to represent Medicare should be outlawed