Devoted HealthReviews of devoted.com

This company is terrible to work with. They continually refuse to send me the proper medication prescribed by my doctor.

Totally a screwed up company. Charged for seeing my PCP, had to call to get that straightened out. Charged a co-pay for a blood test I've never been charged for before. Pay is substandard for doctor ordered tests and meds. I can't wait for the year to end so I can dump this company. If I could give a rating less than 1, I would.

I selected them for medicare advantage plan Kentucky. I have alpha gal and a couple other small health issues. They lied to get me to join as told me they had all kinds of providers in house that treated alpha gal as they have no providers within my area. Devoted had one and she was a no call no show for appointment. When I complained I was told basically life isn't perfect, so deal with it. Told me upper supervisor would call me, never happened for months even though I reminded them. Today I was told to take a medication for a respiratory infection which I am not suppose to take plus the person didn't know how to count to 10 or 15. When I ask for a supervisor, I was told by receptionist supervisor stated for me to go to ER or urgent care. This is not a urgent or E.R. problem unless left untreated. They have decided not to treat me. I also have a medical background and this is type of care is something you want to stay away from.

Providers will experience a lack in customer Service when calling to discuss claims. The Rep's seem to be experienced in answering the phone however answering claims questions there is a lack of understanding. They will not let you speak to a supervisor as well. Poor Customer Service.

This company seems to be a scammer for sure. The pay back program is a scam. RUN from this company as fast as you can run. Customer service is great, but don’t have a claim.

I was lied to and told that emfality was covered under my plan. I went to pick up my prescription and had to pay $500 and was told that's my copay only yo find out when I go pick up my next dose for next month, ill have to pay $300. Im out $500and would like a refund for the lie from one of your people that work for you. Very upset!!!

This insurance is a scam 100%a scam.Just trying to use this insurance is a full time job.I have yet to receive any of my medications. Not a one. I received a card board OTC card that can only be used at CVS. All products they cover must be the brand of CVS choice. I don't mean CVS generic name. I mean an expensive brand name. If you have a coupon for a covered product you may not use it with your OTC card. I'm talking Everything down to the type of deodorant and shampoo you use. Any rewards you might have on your CVS rewards card may not be used. Any rewards that you usually receive on purchases you make at CVS are not rewarded to you. Now let's talk about all of your out of pocket cost. Dentist Eye care ect... you must submit but I have yet to see anyone receive reimbursement from Devoted. I could go on and on but why bother. I'm sure you've got my message. 2 things to remember about this insurance. # 1 Everybody you have to deal with talks to you like you are retarded and I do mean everybody. It's not just the CVS employees it's everyone. #2 if you're considering getting this insurance don't unless you are retarded. It's truly a disgrace that our state and government representatives allow this stuff to go on. Knowing who is running PA I'm sure this is part of the politicians anything that stuffs my pockets BS games. Good luck people

I just found out that if you want to use your dental benefits from devoted you have to pay upfront and then get reimbursed. What senor citizen has 3000 in their back pocket. I should of read everything more thoroughly cuz I wouldn't of gone back to devoted. I'm so disappointed.