Suzy L.
I started out with Devoted initially…
I started out with Devoted initially happy, once everyone figured out who they were. Since I've been with them, my thoughts have changed. They micro manage my doctor at a ridiculous level! Their case workers expressed their "concerns" about my doctor on several occasions because he wasn't doing unnecessary tests and referrals. It started with a letter, that came on their letter head and another contractor, that was asking for an explanation on a fall that I had a few months prior. They were asking for information for who was responsible for my injuries because, basically, they wanted to be reimbursed for the bills. So, I filled it out for them. Responsible party: Bailey, the dog. Insurance: I don't think dogs carry some type of insurance for being tripped over. Let me know, but she's a free-loading, unemployed mooch, so good luck. Then, I received a random package in the mail that contained a urine sample cup and a letter that stated that they were trying to improve my health by adding urine testing, by a third-party, to help with preventing diseases. I'm sorry....my doctor did not request this, he manages my help very well, and I'm not mailing off a urine sample because my INSURANCE company wants it. Then, they call and send a text, several weeks later, "Oh, hey! You've got a package coming for a urine sample!" The nail in the coffin for them, cutting dental and vision benefits for 2025. Instead of having the "normal" benefits, they have decided to offer only a yearly, $500 debit card that you get to split between your vision and dental needs. Great. We'll provide you with groceries but sorry if you can't actually eat or see what you're eating because they're dropping benefits. I thought dental and vision care was a big deal for diabetics? I'm out and, from what I heard, am not the only one.