DestinationWeddingsReviews of destinationweddings.com

I was invited to a wedding and paid the extra fee for cancelation insurance for two. I requested the cancelation by email in January and received no response. I called Ms. Mary Ann Santana and she assured me it had been canceled, and it will be about 90 days for the refund. Yet, there is no email from her to follow on our conversation. It is now April, and I still have not received my refund or email. I spoke with her again today, and she gave me the same story as she did back in January. I asked her to follow up with an email, and 6 hours later, there is still no email. I am not sure how this company is still operating with such poor communication and customer service. Be careful about booking with this company.

We worked with agent Nikki Hume. Most horrible experience. I will say she was prompt with getting back to us however, that was not the experience of some of our guests. We had family flying from the east coast and their rates were completely different from everyone else but this was never communicated to us or our relatives, only until they were ready to place their deposits and were told their rates had changed, significantly. Had they been told otherwise things would have been different. The website was finicky, we had multiple people say they couldn’t put through their deposits (but thank God that happened! Silver lining, only we lost money but not our guests!) Nikki was okay in answering our questions, however we suspect she may lack experience or perhaps she didn’t care. We didn’t feel right to proceed with planning our dream wedding with this company…so we cancelled and took our loss for our $500 deposit. I would NEVER recommend this place to anyone. Use at your own discretion…they only highlight their best review on their website (obviously) But please, please do your research before signing up with any of these companies, you are just a number therefore find a person you are sure of, speak with them multiple times before deciding. People always put their best foot forward in the first couple interactions. They should make your experience a very special one because its yours, not treat it so casual and leave you hanging. Beware and again do your research. DO NO USE DESTINATIONWEDDING.COM!!

They get one star because Mary Ann’s communication in the beginning was great. After that it was all downhill. We didn’t get any emails to state who to look for and who was handling our transport in Cabo. We had to move a date so she charged us $540 extra and said she was waiting for the hotel to respond and after that was hoping to give us a refund. At check in the hotel said we weren’t charged. After I texted, called her, emailed multiple times even after checking out of the hotel, no response. We’ll be disputing the charge but it’s easier to work with the hotel than this company. DONT BOTHER. Changing dates was harder and room types had no flexibility. Book through the hotel yourself.

I wish I would have read reviews while we were going through our process to get a new agent to help us. I do think this would have been a great experience and program for us if we would have had the right agent. We had our wedding last weekend but the entire process of setting up our wedding page, sending out save the dates, getting rooms set up and also booking flights Brenda was either non responsive, rude or simply not helpful to my husband and I and to all of our guests. It was almost to the point where our guests wanted to back out with how unhappy they were. Brenda would rarely answer her phone and take days to call back no matter if it was mornings, during the day or evenings. We never knew if we should call during the week or weekends. When she would finally call anyone back she made them feel bad for even reaching out! Not only was it hard to get a hold of her for questions but when there were problems no one knew what to do. She messed up on quite a few of our guests dates and payments and again made them feel like it was their fault! She didn’t help with anyone on booking flights even when we all checked that we wanted the help when we sent in our inquiries. If you are looking to go through this program I highly recommend not using Brenda as your agent!

There is no way to have anyone contact you other than your agent. Nothing is working and we are 5 days out. All of the airline seat assignments were done incorrectly, but no one can log into Air Transat to change their seats. As the bride I can't even log in to add an additional bag. Our agent said she doesn't even know how to do this. This experience has been nothing but painful. There is always an excuse or reason why things are not done correctly. The agent is disorganized and full of excuses. It would have been easier to book this trip myself, I'm not exactly sure what your service has provided for me at this point.

Sharon & Christina were in charge of planning my cousin’s wedding. Christina, specifically, is super unprofessional. I added my cousin to my room & my cousin decided last minute not to go. When I told Christian my cousin could no longer go, the way she spoke to me was disgusting. She left three voicemails, and thank God for iPhones because you can read the messages people leave, and you can read them and see how they get nastier and nastier with each voicemail she left. Long story short, instead of explaining to me like a decent human that the reservation couldn’t be canceled, she threw a tantrum like a child, saying we now had a problem. My cousin ended up going, and the room was paid for & was going to get paid for either way. There was never an issue, but she made it a problem the second I told her I needed to cancel. Funny how different her tone was when I first spoke to her. She also sent other people emails telling them I wasn’t paying for the room. SUPER unprofessional! It’s always the people who work with people who are the nastiest. Christina has the personality of someone who shouldn’t deal with people. Super disgusting these two.

I have been in contact with Charlene Barlow for more than 3 months regarding my trip. I was quoted a price 3 months ago and signed the authorization request form. I reached out to her numerous times because she never processed my deposit. Different excuses have been given. They changed agents, she was out of the country, then it was the hotels fault. Twice, the authorization request form expired because she never processed it. 3 months later, I am now being given a quote that is $2500 more than the initial quote. I am still getting a run around and continuously being told, “I’ll get back to you.” This is unacceptable. I asked to speak to her supervisor and she refused to give me that information. She finally gave a name and an email address and told me that there was no phone number to reach her. I sent an email and got a response that we must go through zoho forms as emails will not be responded to. This has been a complete nightmare.

I reached out to DestinationWeddings.com in the summer and had terrible communication with susan. She was suppose to get me info on a resort in August. It is now december and I am just now hearing back. I am disappointed I wasted so much time with her and this company in the summer.