DestinationWeddingsReviews of destinationweddings.com

My experience with Leslie Morris was disappointing to say the least. She was neither helpful nor pleasant to deal with. My brother-in-law and now sister-in law used Leslie Morris via Destination Weddings to plan their wedding in the DR. My understanding is that Leslie's job was was to help facilitate guests getting to the hotel to celebrate the wedding. She was quite bad at this. Given that I have a baby (which I disclosed to Leslie), I wanted to fly out from Toronto as I planned to fly from Vancouver to Toronto and then Toronto to Punta Cana on a separate day in an effort to break the flight in half. Getting flight times was like pulling teeth from Leslie. I explained how important flight times are when flying with a baby-most parents like to fly at particular times in order to factor in nap times, feeding schedules etc. Despite this, she put little effort into finding alternative flight times. I had to follow up with her multiple times and sure enough after insisting that she check for alternative flights on numerous occasions, I was able to find an ideal daytime flight for my family. Honestly, I'd rather deal with a computer any day. Leslie was so unpleasant to deal with that I considered arranging my travel to the DR myself-something I am more than capable of, however I knew my brother-in-law needed the numbers to reach a threshold that was required per the wedding contract. If it weren't for this fact, I would have much preferred to make my own arrangements and not deal with Leslie. In any event, I waited until my return to write my review of Leslie (and Destination Weddings as she is a representative of same) because I didn't want to chance any "errors" with respect to my flight/flight documents. I'm glad I waited to write my review because upon arriving in the DR for the wedding, I was advised by numerous other guests that they had a disappointing experience with Leslie Morris as well. Other guests described her as "terrible, incompetent, unpleasant"-basicially the same experience I had. I was told that she made spelling errors with respect to names (truly unacceptable given her job and the importance of correct spelling when it comes to travel documents), I was also told she failed to submit crib and microwave requests on behalf of other parents (I didn't trust her so I made my own personal requests directly to the hotel) and i was told she was generally unpleasant to deal with. Just because you add "cheers' to the end of every email, doesn't make your email any more polite. After hearing all of this, I made sure to let my new sister-in-law know that she shouldn't be recommending Leslie Morris/Destination Weddings to anyone. I had already told her about my experience with Leslie and I had urged her to write to all her guests herself in advance of the wedding to remind them to check their travel documents for spelling accuracy (which she did). In summary, I wouldn't tell anyone I know to use Destination Weddings because of my experience with Leslie Morris. I also intend to re-post this detailed and honest review elsewhere where reviews may be posted. Finally, I urge Destination Weddings to have Leslie take a customer service refresher course. Sometimes people tend to get too comfortable in their jobs and that may be the case here. Regardless, Leslie's lack of competency is unacceptable and not a great reflection on your company.

My experience with Destination weddings was OK until my dream wedding had to be cancelled due to information about the resort being withheld from me. My wedding was supposed to be in May of 2025 ON THE BEACH...welp that couldn't happen apparently that resort no longer had a beach suitable for a wedding. I didn't find out the resort I originally booked with was SOLD to new owners until THREE months before my wedding and had to start replanning everything then and delt with the most unprofessional wedding planners between the one at the resort and Destination Weddings. After finding out it was sold let me to suspicions as I read more and more reviews from all different platforms. No hot water, no beach, mold and mildew in the fridges and rooms, people not getting the rooms they paid for. Mind you I was traveling with over 30 people and a few of them being infants who could get VERY sick from these conditions. Destination weddings have refused to refund me and my guests for their rooms leaving my guest no option but to travel to a resort under terrible conditions. To say the least, I have contacted the Better Business Bureau as well. The resort and Destination Weddings just want MONEY..they don't really care about the satisfaction of their customers. A HUGE day of mine is now cancelled and ruined and thousands of dollars out the window.

SCAM! Paid for 3 nites in Punta Cana for premium room 4 months ahead of event. When we arrived the premium room we paid for and they CONFIRMED wasn't available! Insult to injury, they blamed the resort! I had a contract with destinationweddings, NOT the resort. They took money for services that weren't rendered!

We booked 2 rooms for my daughters wedding from the destinationweddings.com site per directions received from my daughter. One room was to have 2 beds for my 3 boys. When we arrived at 9pm at night and the boys went to their room, there was only 1 king bed. When pointed this out, the staff said we needed to contact destinationwedding to fix, but they could not do anything that night except put a cot in there. I emailed Diane at destinationwedding. The next morning when I showed the manager the room reservation my boys were supposed to get, she told me that room did not exist at their resort, but was at a sister resort. Diane emailed me about trying to get something worked out. NOTHING CHANGED and my boys stayed crammed into a tiny room with one sleeping on a cot. After the fact, still nothing from destinationwedding to try and make it right.

DESTINATION WEDDINGS RUINED MY WEDDING! I always dreamed of a small beach destination wedding, but my biggest concern was planning everything from afar. I came across Destination Weddings, and they sold me a dream—promising a dedicated guide to help me organize and navigate the process. That DID NOT happen. The only thing Destination Weddings did was reserve rooms for my group—something I could have done myself for better rates and without their outrageous cancellation fees. I started planning nearly a year in advance, but as my wedding date approached, I realized something was very wrong. Five months out, I still hadn’t heard from the hotel I chose, Ocean Coral Spring, Jamaica—and the only communication from Destination Weddings was about room reservations. I contacted my agent, Tina Cooper, and she simply sent the hotel an email… no response. Three months out, still no contact from the hotel, and again, my agent just sent another email. Five weeks out, I was livid—I kept getting excuses about the hotel's wedding planner being busy, sick, or unavailable. I could not trust them with my wedding day. I had no choice but to reschedule my wedding at a different location due to their lack of communication and professionalism. When I escalated my concerns to Destination Weddings, they refused to refund my guests, many of whom no longer wanted to travel internationally. Destination Weddings only cared about securing money for hotel rooms—not about actually assisting with my wedding. Their entire purpose was to help facilitate an international wedding, and they failed miserably. This was a nightmare I wish I never had to endure. DO NOT trust this company with your wedding!

TLDR: We DO NOT recommend Destination Weddings until there is better value, care, and experience for customers. We had a very negative experience with them. I had hoped that working with a travel agency would make things easier and help us save on costs, but it made our lives much more stressful, and it cost our guests more. Our first specialist Connie Leite was very unprofessional, not good at basic email communication, and misleading/careless. We had to fire her and were reassigned another specialist. - She failed to inform us of key details of the contract and was not familiar with this herself when we asked. - She gave our guests high quotes, without bothering to look at other options. - She gave extremely different quotes to two guests with the same requirements - She was rude to our guests when they asked for different quotes - Email communication was highly disorganized, did not include important details, and was very unclear. We asked her to use only one email thread but she did not follow this. Beyond Connie, other things that we were disappointed with: - Our guests found better deals on their own than what Destination Weddings offered. - We had guests who could not make it to our wedding last minute. They booked their hotel through Destination Wedding, and were told that they could not be refunded any amount. But resort staff said that if they booked directly with the resort, all nights would have been refunded except the first. - Our resort wedding coordinator (Dreams Flora - Eunice Pena) was very poor at email communication and provided us with minimal information during wedding planning. - We were not seated next to our group members on the plane like we were promised in our Sunwing package. - The wedding website was difficult to use and outdated. We were quite embarrassed to show this to our guests and opted to set up our own website on a different platform. - The Destination Weddings marketing website misled us by saying we could save thousands by working with them, only to find out much later in the process that this only applies to the US. The only value we got from Destination Weddings was the curation of resorts and some guidance around what to expect during wedding planning. But given the additional stress and the minimal to no cost savings (and in our guest's case, thousands of $ lost because they used Destination Weddings instead of directly booking through the resort), it was definitely not worth it. *We DO NOT recommend Destination Weddings until there is better value, care, and experience for customers.*

On sept of 2022, I received an email from Destination weddings regarding booking a room for my friend Sam and Malysas wedding. Oct 2022, I had emailed Karen Vanwesten to let her know that we needed a room for my family of 5, and the the bride had mentioned the rooms were almost sold out. Karen asked for our names and DOB. I had asked her what our options were to stay together in one room. October 21, 2022: Karen emailed me stating she would check if we can all be in one room together. Then SHE put the room request for me, which I thought she did correctly When we checked in on Feb 21, 2024- we had TWO junior suites- the photo and reservation said ONE. I never chose the room or saw the options to do so... My friends and brother paid less than half!! She scammed me, never was clear on what type of room we had and the reservation and photo she sent was ONE ROOM, ONE JUNIOR SUITE and we had TWO! I even had asked her for the room details and she never responded. After traveling and resting on the day of arrival, I had emailed Karen the next day because the hotel said they couldn't release our other room, she had to I emailed her on Feb 22, 2024 expressing our concern for having double the space we were originally booked for and my kids having a separate bedroom in a foreign country. It was never explicit or offered for me an option to make the best choice regarding our room selection- we had family there that we could have added my 3rd child to She wrote back the picture of the room and said she couldn't do anything (again that picture is ONE ROOM, we had TWO) She said I ""requested" such, as I did not, she chose it for us She scammed us out of a lot of money I could have saved We paid double what our friends were paying and the hotel doesn't charge per person as she did, its per room Booking through a wedding agency is supposed to be a deal and help you- we got scammed, lied to and overcharged by thousands of dollars The manager also was zero help!!!! All screen shots attached Ripped Off by company- without clear guidance or package details. Then a couple days ago I also got a replay stating that the "reservation clearly stated connecting rooms" which is a complete lie. It is sad that you put trust into a company to do the right thing as you are attending a wedding out of the country and it is supposed to be a happy time, but they do not care. Upon reading other reviews, it is clear that MANY people have had so many issues with this company, I am unsure why theknot.com is recommending them. I want to write this so hopefully others do not end up in the same position because they are disloyal and devious. YOUR REPLY Reply from DestinationWeddings (3/13/2024) An hour ago Hi Alysia, we regret to hear about the confusion surrounding your room. Unfortunately the chosen resort has a max occupancy of 4 per room and the only option for 5 people is the two-bedroom suite. We apologize if this was not explained thoroughly and will be speaking with Karen to rectify this for future communication. Please continue to speak with our Customer Relations Team to ensure all of your questions are addressed and answered. Thank you for your understanding. To reply to this....... That is not an excuse.... and your "speaking to her" to prevent future events doesnt help my losing thousands of dollars ONCE AGAIN WE HAD TWO ROOMS THAT WERE NOT CHOSEN BY US!!!!! How is this not getting through.... I do not understand. ALSO I would NEVER, EVER book a family and tell them its ONE junior suite and you get there and you actually have TWO OF THOSE!!! Your "max capacity" defense is also ridiculous. You need to tell persons booking what their options are for a family of 5 to have the best experience and to not overspend and be overcharged..... the clarity just isnt there.... and it was asked for. THE PHOTO SHOWS ONE JUNIOR SUITE AND WE HAVE TWO OF THEM I guess I need to say it 8000 times until it actually processes. I could have taken two of the rooms my friends had booked and it would accommodate my family AND also have saved me money... all your company and her cares about is overcharging people and making money .... and you still cannot address the basic principles of this complaint

After attending a destination wedding at Cancun for my daughter and what was promised to them and all, IT WAS A PURE SHAM!!!!!! Believe me as the father of the bride, it was HORRIBLE and guests, children and pregnant ladies were ripped off with NO food and NO cocktails and there was NEVER any accountability or directions for the guests!! The 130+ pistols that attended this wedding was very upset and anger for this was PURELY A SHAM!!! A very good part of the guests are going to fight the charges with the credit card company they used to fund this trip!!!! Cocktail hours was the biggest rip off along with the promised liquor! At the wedding there was no drinks like a BASIC Pina colada! Their excuse? The didn’t a blender!!!!! Unbelievable and repulsive is who these people are!!! Guests and the bride and groom took pictures and videos of what was a JOKE!!! A sick joke and a SHAM!!!! DO NOT USE THESE PEOPLE, YOU WILL REGRET IT! Believe me!!!!