DestinationWeddingsReviews of destinationweddings.com

Terrible communication actually barely any at all, and terrible follow up. Booked a room with them for my sister's wedding only to show up and find out I had no reservation because Nessa who I booked with completely dropped the ball and was probably fired. Stay clear of this company unless you are looking to be stressed out. Worst part is when I tried to contact them, by calling and texting, they just ignored me. Never have I had this bad of service.

We booked our destination wedding through Destination Weddings for our April 2025 wedding. We met the promotion credit requirement for rooms booked and traveled and paid the room block deposit. Per our contract, our final reconciliation and refund were supposed to be processed within 90 days of travel — meaning by July 2025. We’re now well past that deadline, and despite multiple follow-ups, we have not received our group deposit refund or our promotional credit that was clearly outlined in our agreement. Even worse, on August 29, 2025, our coordinator confirmed in writing that our credit would be processed within 30 days. That deadline came and went with no communication, no update, and no payment. At this point, the company is in clear breach of contract, and we’ve had to seek legal representation just to recover what we’re owed. What should have been a celebratory post-wedding wrap-up has turned into a frustrating, time-consuming battle. Once they have your money, the communication stops. If you’re planning your wedding, think twice before using Destination Weddings Travel Group. Oh and let’s not forget we had to change travel agents because the first agent, Veronica, was unresponsive. We had multiple complaints from our guests and loss of rooms with guests choosing book directly due to her lack of communication. The follow-through with this company is nonexistent. We expected professionalism and accountability — instead, we’ve been ignored for months. This experience has completely soured what should have been a joyful memory.

Absolutely awful experience. Planner cancelled first 2 appointments. Then no response. She didn't even send venues that she said she would or respond to a follow up email. It's been 3 weeks and it's been radio silence.

We are using DestinationWeddings.com for our wedding, and the resort that they connected us with is fine, but the Destination Weddings service is laughably underwhelming. They force you to go through them in order to speak to certain resorts, get a large kickback from said resorts, and provide poor customer service. We've had to use them for all of our booking process for our guests, which has been a headache from start to finish.

We plan to go to the wedding in Cancun in December 2025, and we were told to register and book our hotel through DestinationWedding.com. When we finished selecting our room, DestinationWedding.com wanted us to PAY in full right away even though it's bout 6 months away. So we had decided to book our room directly with the hotel and all we had to do is to make a small deposit.

Awful experience with DeAna Haywood. Prior to the wedding the availability of our guests to get ahold of her was extremely inconsistent (all attempts were during her work hours). When she did respond there were many passive aggressive messages shared with me by my guests. She was unclear in her communication with myself and my husband. The frustrations continued when guest arrived. One guest had added their children later on and paid destination weddings for said children…but we found out when they checked in that DeAna did not pay the resort for said children. I spent 2 hours figuring this out with the emergency line (the only helpful individual we came in contact with at Destination Weddings) the day before our wedding. These guest had been up since 2am traveling and DeAna’s lack of care caused them to sit in the lobby for 2 hours until they could get into their room. Did she answer her phone during this time? No she did not. Not once. We have sent in bad reviews to their company since returning from the trip and have all got the same give a crap less automated message back. I will NEVER recommend this service to another bride. Thankfully our resort and resort coordinator made our wedding truly beautiful despite DeAna, Destination Weddings, downfalls.

More Unethical Conduct from Destination Weddings In my initial review of my experience with Destination Weddings, I detailed my negative experience with Leslie Morris who was basically incompetent at her super easy job. Failing to provide flight options, spelling names erroneously and an overall unpleasant attitude were all noted in my initial review. I was contacted by the company and provided a general apology-no questions were asked and no information was requested. Contrary to Destination Weddings response to my second review, the team was not “indeed waiting to hear back from me to begin a conversation about my experience”. Super unbelievable that this company continues to lie in order to discredit honest online reviews which are meant to assist the public. Their efforts to discredit my genuine reviews of my experience are honestly appalling and reflect poorly on their business practices. The email received from Destination Weddings simply apologized for my experience and stated that they hoped they could have the opportunity to assist my family in future. They certainly won’t at this point. The only conversation I am currently having with the company revolves around my demand that they delete the responses to my reviews which are an attempt to discredit me and which contain outright lies. Again, if your considering trusting this company with one of the most important days of your life-don’t do it. You won’t be happy and neither will your guests. A number of guests were unhappy with their experience with Leslie Morris and it was discussed throughout the trip. For the incompetent customer service rep that keeps lying in response to my reviews, note that I will continue to post further 1 star reviews clarifying the truth so just stop because your unethical responses are having the opposite effect.

Unfortunately, our experience working with Terri Nash for travel planning was disappointing. Communication was a major issue—despite assurances of being responsive via email, we struggled to get timely replies, especially when our flights were unexpectedly canceled. In a moment when we needed support, there was little assistance from Terri or her supervisor. There was also a significant lack of coordination with the resort, leading to confusion about our shuttle times—including a 5 a.m. pickup on the wrong day. What was meant to be a special and enjoyable trip was marred by poor communication and planning. Several other wedding guests encountered similar issues and expressed frustration as well. Based on this experience, I would not recommend working with Terri.