DestinationWeddingsReviews of destinationweddings.com

This was the worst experience for one of the most important days of my life. We are planning on getting married in November and my advice is to just work with the resort directly. The wedding specialist I had was Kelly Marchand and she was horrible! I had multiple guests tell me before everything with COVID that they called her and never received a call back. There wasn’t really much guidance on a resort to select to begin with. We almost went with a different resort that we found out had horrible reviews and our wedding specialist said nothing. I would always have to send follow up emails to see what was going on. Complete silence during COVID. I thought at first the company might be waiting to see what’s going on when COVID started rising in the US, but I never received an email. I finally reached out to our wedding specialist in May and was told that even if people don’t feel comfortable traveling that if the resort is open then we can’t even move the date (we are worried about a second wave). There isn’t a back up plan, nothing. After we found that out, we decided to reduce our rooms to be on the safe side. God knows where the money is for that at the moment. I send another follow up email a week later to see the status of the room reduction and get an out of office email. She was in an accident but never put the request in with the resort. The contact for accounts from Kelly’s out of office message was wonderful and very responsive (Cathy Westereng). There wasn’t an extension with the pandemic and the fact that we can’t even travel to Mexico at the moment to reduce the rooms without penalty and it was a disaster trying to get the rooms released. We also discovered that the “group room rate” was significantly more expensive than booking a room directly on the resort’s website. We brought that up to Cathy and we were told that PJC agreed to a price match. My room was still $500 more expensive than the website so we decided to release the rooms for the sake of our guests. On top of that, when I was following up again yesterday Kelly decided to mention that my rooms and wedding were cancelled, when I never wanted to cancel my wedding. When I question it she says the wedding wasn’t cancelled, but we called the resort to confirm. The front desk at our resort (Panama Jacks Cancun) was able to reassure us and is working on fixing everything. I have been in tears from the poor customer service and lack of direction. At least we are done dealing with this terrible company and will finish the remaining pieces directly with the resort

I had a tripped booked and paid at least $1400 on it. I also had travel insurance. I canceled the trip in March of 2020 due to COVID-19. I have yet to receive my refund. Coordinator/Travel Agent was Michelle Williams.

Save your money! Stay away!!!!!!!! Do not pay a deposit- hell try to convince your bride and grooms to not work with this company! I paid a deposit 5 days before Covid-19 shut down the world and traveling. Was told everyone would receive their money back. Been chasing a month and now being told can't get money back bc no insurance however I could still buy insurance? How does that work? I'm going to try to convince the Bride once she does get married after the world is back to normal to not go with this company. Complete ripoff.. Taking advantage of people during this time! Wow! Even asked if I could put the money towards the wedding when it does happen and was told nope it's gone. How is this company in business?

Stay Away!! Wedding postponed due to covid-19.DestinationWeddings.com WOULD NOT REFUND MONEY. Every other travel vendor I’ve dealt with has refunded insurance or not. They are heartless and very unresponsive. Once they get your money, you never hear back from them. Bandits!!

We used DestinationWeddings for our 1/2020 wedding. Our specialist, Jenni Parks, was consistently unresponsive, unprofessional and underhanded. Her lack of responsiveness to several of our guests forced guests to book outside of our room block. Jenni always had an excuse for her slow replies (she saw someone die in a car accident, there was a delay from the hotel, she is in the middle of a divorce to name a few). From the 1st conversation, Jenni told us she would take care of our room block and that there was nothing we needed to worry about. There were several phone conversations with Jenni regarding her ability to work the system when it came to our room block and for us not to worry. Fast forward to 2 weeks before our wedding and there were still 9 rooms left on our room block that Jenni never canceled and the hotel wanted us to pay for. DestinationWeddings "compromised" with us when we finally contacted management and instead of us paying $21,000, we were told that they would apply our deposit to our room, but that we were no longer eligible for any perks (i.e free room nights and $ back for our room). It is a total scam. DestinationWeddings is probably in cahoots with the hotels and finds ways to avoid awarding couples the perks that are dangled in front of them when initially signing their contract. What should have been an exciting time in our lives turned into a stressful and much more expensive endeavor than anticipated. Save yourselves...book your room block yourself and avoid this disreputable company.

Working with Dyvonne Willis and Destination Weddings was the single worst experience we had, not just with our wedding planning, but likely in our entire personal and professional lives. They exhibited a lack of professional integrity, extremely poor communication practices (at times 6-10 days for a simple reply), and a consistent pattern of providing us with wrongful information or entirely getting the logistics of our guests travel wrong. Not only was there a pattern of incompetence, but there was also a pattern of bad customer service. We had to escalate issues several times, including all the way to the CEO, John Walsh, only to be met at times with a lack of empathy and support. We requested a new agent multiple times, since Dyvonne Willis had proven to be incapable of delivering results with integrity and care, and we were turned down each time. We felt we were constantly having to do their job for them, or double check all of their work given the number of mistakes and inconsistencies. Even with that, there were still more issues with our guest travel than if they had booked independently without Destination Weddings. By the time our wedding arrived, our relationship with Dyvonne and Destination Weddings was at a breaking point, and when issues arrived day-of, they were not readily available to help troubleshoot. Instead, we had to wait on a general customer service line for over an hour to resolve our guests issues. This is not exactly how we had imagined spending part of our wedding weekend. Save yourself the heartache and work with another travel agency or directly with a resort.

We just got back from our trip using this service, and I would not recommend using them. If you have a standard 1 week vacation and your entire group does the exact same thing it might be a bit better... but any change and things go downhill quickly. We have family from all over and it was a nightmare getting them to use this service. We were quoted $150 from destinationweddings for a one way shuttle for a family member that was arriving at a slightly different time, and we found a $18 shuttle from expedia. The excursions were way over priced for what you could find elsewhere, and was a nightmare to book through the site. For the actual wedding planning it was done all through the resort which was amazing, but destination weddings played no part in that short of telling us who to email. Our agent was absent, and had constant issues with our families trying to book flights from the states and elsewhere in Canada. Our trip would have been much better all around if we just went to a travel agent and had them plan the trip and we dealt directly with the resort for the wedding. Stay away from this service, its not worth the hassle. Edit: As you can see, it took them 6 months to reply to this, and we heard nothing from their "internal actions". Take my advice. Avoid this service.

My experience with Destination Weddings has been awful. I felt like once I booked the wedding and resort everything just went down hill. I was told that I would not have to deal with my guests questions or concerns that I should direct them all to my travel agent. Well I would say 75% of my guests ended up calling me and complaining to me that they didn't know what to do, they were not getting any response from the travel agent (emails and phone calls not being returned). I had guests booking elsewhere (which hurts us cause the more that book with our travel agent the more perks or money off we get) and some did not book at all because they got frustrated with the process and gave up. My travel agent was constantly "out of office" for a week at a time at DW conferences and unavailable during that time to my guests unless I called almost in tears from stress over this. Both time payments were due for my guests and they had questions she was "out of office", so my guests would call me panicking as to what they should do, to which I of course had no answer and just became more stressed out. We asked for two beds multiple times for some of the rooms because we had male and female friends sharing rooms that sharing a bed was not appropriate for and yet they still ended up with 1 king bed when other guests got 2 beds that didn't need it. Also, the large amount of money I put down as deposit to hold room block has yet to be returned to me and we checked out of resort 8 weeks ago. Contract said 30 days. We are also owed other money back based on the amount of rooms we booked but have yet to see that either. I have had to reach out to my travel agent to ask when I can expect my money and if I got a response to any of my emails it was days or a week later, if at all. I would never reccomend this site for anyone. It has caused me tears and stress working with them and the lack of communication. My guests even told me they were given an attitude from our travel agent.