Aynur R.
The payment went through
The payment went through, alright & i got charged. Waited, but no confirmation email, no ticket. I whatsapp-ed the and instant answer with customer service email. Emailed them & instant answer shortly followed by ticket. My travel dates in couple of months - add a context. I checked PNR / booking reference and could not see flight reservation details anywhere. As i could not submit the paper where its PNR cannot be found. I contacted them and asked about it. Again quick response stating they are checking. No answer after that. I followed up askifn for a refund if they cannot provide me valid reservation. Unfortunately, never heard back. I bought a flex ticket from KLM with £15 fine per flight if i cancel & submitted as a part of my visa application. This way i will pay £30 but at least i have a valid ticket. If you can afford paying £500 but with guaranteed refund plus minimal cancelation fee, i would recommend doing it for the sake of your own peace of mind. Later i used monzo customer service to issue refund & thanks to my bank, got refunded very quickly.