Maggie R.
Charged exorbitant fees for a cancelation that all airlines charge nothing for if done within 24 hours.
Destina booked a flight for 3 travelers I am traveling with on a credit but would not allow me to put my own reservation to join them on a my own credit card. There is no legitimate reason for this. When I was unhappy with the reservation because it entails a 4 hour layover in the airport close to my home but originated at ANOTHER airport for the first leg, 2 hours from my home. I called Destina Holidays agent Austin to cancel only my reservation and he promised he would, taking my email address to confirm, but he never did. When the Person in our party that originated the booking and put it on her charge, Austin they would not honor the 24 hour cancelation standard on flights but instead charged the entire party an additional $675 for canceling the flight. He even tried to deny I had made the cancelation request phone call less than 10 hours from the original booking! Why did he take my email then and why did I never receive any kind of a confirmation email?




