J D.
**Honest Review of My Destify Booking…
**Honest Review of My Destify Booking Experience** December 2025 We booked our stay through the Destify website because our daughter used them to coordinate her wedding. Unfortunately, our experience with the booking process was far from smooth. I originally reserved a standard two‑queen room for seven days. When I later shortened the stay to four days, I was told those rooms were suddenly no longer available. This was surprising, especially since the hotel had only been open since June 2025 and was at roughly 50% capacity when we arrived. Destify informed me back in August that the only option left was a preferred ocean‑view room. Since we needed to be there for our daughter’s wedding, I had no choice but to upgrade. I ended up paying **$3.8k for just three nights** in a room category I didn’t need. To make matters worse, because the reservation was made through Destify, I earned **zero hotel loyalty points**—a disappointing outcome for a stay at a five‑star resort at that price point. The transportation situation was another issue. Destify sold us shared shuttle service, collected the payment, and then when we arrived in Aruba, the shuttle company told us they *do not offer shared service at all*. We had to pay $65 cash for a taxi with no receipt and no way to recover that cost. Despite reaching out to Destify for a refund for the shuttle service I paid for, I still haven’t received any response. On top of that, when it came to booking restaurant or spa reservations, Destify had no additional information to offer. They simply directed us to an email address that is not monitored regularly, which made planning extremely frustrating. Based on this experience, I would not recommend using this wedding website. You’re far better off **booking directly with the hotel** to earn your points, receive accurate information, and avoid the miscommunication and added expenses we encountered. ---
Response from Destify - Destination WeddingsJan 15, 2026
Hi JD, Thank you for taking the time to share your experience with us. When a reservation is modified, pricing and room categories are based on the availability at the time the change is requested, and we always apply the best option available at that moment. Resort availability can fluctuate, so it’s possible that availability changed between the time of your request and your arrival due to cancellations. Regarding hotel loyalty points, these are typically applied by the resort at the front desk during check-in. Airport transfers are booked directly through the transfer provider’s online system, so shared transfers are only offered when they are available at the time of booking. If you experienced any issues with your transfers, we would be more than happy to review them and arrange reimbursement once a receipt is provided. We also offer a 24/7 During Travel Team to support guests with any in-destination concerns. We’re sorry to hear about the difficulty you encountered when trying to make resort reservations. While these services are managed directly by the resort and fall outside of Destify’s control, we understand how frustrating that can be and truly appreciate you bringing it to our attention. Have a great day!



