Destify - Destination WeddingsReviews of destify.com

⭐☆☆☆☆ **1 Star – Unreasonable Price Hike When Rescheduling** The only reason I booked through Destify was because I was attending a family wedding. I paid a $450 deposit for my wife, son, and me. Due to an unexpected event, I had to reschedule, and Destify quoted me $2,397.29 for three nights**, compared to the original booking price of $1,227 and a direct Hyatt rate of $1,309 for the same room and dates. When I asked about matching the price, they said they would lose money because of the price difference. That makes no sense to me when I originally booked the same property for $1,227. How can the price suddenly nearly double for the same room type? Instead of offering a reasonable solution, they blamed their third-party suppliers and suggested other hotels. This experience has left me feeling taken advantage of, especially after already paying a $450 deposit. I strongly recommend comparing prices directly with the hotel before booking through Destify. I would not recommend this company based on my experience.**

PLEASE READ BEFORE BOOKING: - I want to preface that I have been on dozens of similar all inclusive resort vacations, have an extreme amount of patience, and will not regularly go out of my way to leave a bad review on a business - My experience with Destify has been the all time worst booking experience I've ever gone through. It seems that they only hire the most imcompetent customer support team, and take absolutely 0 accountability for management or their teams actions. From the beginning, I have spent HOURS, and I mean HOURS on the phone going in absolute circles getting absolutely nothing accomplished with MULTIPLE custoer service reps. We had an original group of 3 in 1 room for our reservation, and wanted to modify our booking to have 3 rooms for 5 people. You would've thought I was asking them to solve world peace. The reps I had to go through would keep me on the phone for hours and it would literally create 0 progress towards the end goal. Dozens of emails and calls later, we were finally able to get the reservation changed (wrong for the first 2 revisions, but after more hours and emails, the reservation finally matched what we needed. WEEKS of work for this) As if that wasn't enough we were hoping that everything would be seamless during the actual vacation, I couldn't have been more wrong. Immediately after arriving into Mexico, Destify had forgotten to confirm our shuttle transfer information to the hotel, (wrong doing admitted by them while frantically searching for who is picking us up) After the rep kept me on hold for 20 minutes at the airport pickup location, they had told me they were sorry but they had forgotten to confirm our pickup with the driver and we would need to find our own transfer there, and they would fully reimburse all expenses incurred. That was it. With the current state of Mexico, it is highly reccomended to research who you are getting into a car with, and have your resorts or booking entity have this planned ahead of time for safety. We just had to roll the dice and go considering hotel reservations need 24 hour notice to set these rides up. Again, Destify no where to be found in assistance. The ride cost $467 one way, and the taxi selected had a very strong message that tipping is not included in the service, and highly expected. As they had our ID information, we obliged with a $50 cash tip. We made it to the resort, and I sent in our expenses as instructed. You would think this would be a high priority for Destify, but the only part of my email that they were worried about, was me asking if our return shuttle was confirmed (shocker, it was not) I had to resend in all of the flight information I had uploaded weeks prior during my vacation, and they would not confirm my refund was on the way, as my return shuttle was the only important thing (even though you can do both of these tasks at the literal same time, and the shuttle should had been confirmed prior, as this is what a booking platform is for) Destify proceeded to refund the initial taxi fee, but would not refund the undocumented $50 tip, because you don't get receipts for cash tips. When confronted about this, I was told it would not be possible for lack of documentation, you would think I said I'm asking for reimbursement on a $2,000 tip. After this nightmare of an experience, I could not even put myself in management's shoes as they made this decision as where they need to draw the line. I told management that they either need to fully reimburse the expenses as the representative told me on the phone would happen, or have the highest presenting manager call me immediately. Again, I am dealing with all of this mid vacation. Days later a "manager" called me and said that she and her higher up "not customer facing" manager made the decision, after listening to the recorded call of the representative telling me all expenses would be refunded, and have decided that they will not refund the $50. At this point I'm literally arguing for the sake of principal because of how poorly I feel myself and my group had been treated through this entire experience, and they just keep piling it on how unprofessional their company is. People read a ton of reviews, but I assure you other people in our group who used Destify went through very similar customer service issues, PLEASE, do yourself a favor, and move as far away as possible from Destify before even giving their website a click. Absolute mockey of a business.

I worked for Destify as a Wedding Specialist, and my experience left me with serious concerns about the training provided to the people couples are trusting with one of the most important events of their lives. I was expected to manage consultations, recommend resorts, prepare quotes and guide couples through destination-wedding decisions while I was still learning critical parts of the process. I made my first sale before I felt I had been fully trained on what happened after the wedding deposit was submitted. When mistakes or missed steps happen in an environment like this, I believe the company needs to examine its training process rather than simply placing responsibility on employees who are still learning. Destination weddings involve significant money, travel, guests and irreplaceable moments. Couples deserve experienced, thoroughly trained professionals handling those details. Based on my firsthand experience behind the scenes, I would personally be very cautious about entrusting my own wedding to this process.

Absolute train wreck of an experience start to finish. Customer service is basically non-existent.

Very frustrating experience with Destify. Their resort rates have consistently been much higher than the resort’s direct website, even though they advertise price matching. The price-match process also seems inconsistent depending on who you speak with. Several of my wedding guests have questioned why they should book through Destify when they can find the exact same rooms directly through the resort for significantly less. It has put me in the uncomfortable position of constantly having to explain and defend the pricing to my guests. For a service that is supposed to make destination wedding travel easier, this process has created more confusion and frustration for both me and my guests.

I submitted an inquiry with Destify and received an email request to schedule a call. I scheduled the call for a week out and received a confirmation email. I left work early to take the call, it never came. I tried to get in touch with Destify through email, online request and submitting an additional inquiry and received an initial response asking who my call was scheduled with and when, which seemed really unprofessional to begin with that they didn’t have a record of my appointment. I responded providing the information and what I was looking for in a wedding, and I’ve received no response. I’ve also received no response to the additional inquiry I made. I was really excited to work with Destify based on online reviews, but the lack of communication over a service where I would be trusting them to plan one of the most important life events I’ll ever have is pretty staggering. I’ve since contacted other companies offering the same services and the difference in experience is huge. I would not trust this company to plan my wedding.

If I could give Destify zero stars, I would. This was easily one of the most frustrating, disappointing, and weird experiences we’ve ever had. From the start, Destify was promising. We spoke with “Senion Wedding Consultant”, Ha. Honestly, Ha was very nice and sold us that dream destination wedding we were looking for. We were interested in booking Barcelo Aruba. Ha priced it out for us, sent us packages, and talked about wedding dates. This is when things started to go downhill. It turns out, destify had all the incorrect package prices, so the package we liked- was not possible at that price point. Fine, even with that, we were still dumb enough to listen to Destify and how they make everything “seamless” and they provide so much for couples... Destify provides a wedding website so your guests can book directly through them and attend your destination wedding. Here is the one down fall- Destify charges your guests about $3k more then if they were to book through the resort... so what is the benefit of using a third party like destify? Not sure. But don't worry.... your guests can price match!!!(they use this as some weird sales tactic then throw it back in your face). No, your guests can't price match.... they declined everyone of mine. Booking rooms directly through Barcelo Aruba is about $3k cheaper than destify rates and they STILL would not honor it. I voiced my opinion to Ha, she was very apologetic, useless, but apologetic. Along with Jasmine, who I am still confused on her role there as she proved to be less than helpful with any of our concerns. Completely useless. Communication was a nightmare -when I did get a response, it was vague, generic, and didn’t actually address my questions. It felt like no one knew what they were doing or cared enough to help. Honestly, I ended up doing more work telling my guests not to book through destify because of their scam price system than they did actually planning the trip. That defeats the entire purpose of using an agency like Destify. Thank god for our resort as they took over and will be taking care of us from now until our wedding date. Save yourself (and guests) the stress, time, and money—stay far away from Destify. They add zero value and turn what should be an enjoyable experience into a complete headache.

If I could rate it a negative star I would have. Our entire family paid the $150 non-refundable fee, which was in excess of thousands of dollars. The bride and groom decided to cancel the wedding, which would have been in December. Destify claims the $150 is for administrative costs, but what costs? The reservations were made two weeks before the wedding was canceled. This company is unethical and unreasonable. I would NEVER recommend Destify to anyone. Seriously, Destify can justify administrative costs within a two-week time period for over thousands of dollars? Destify robbed out family and absolutely REFUSE to make an exception. They also indicated the would help us change dates so we don't lose our money. That's not what they said when I made a complaint with the BBB - they said the money was not transferable to any other dates. Destify are liars and thieves. I am going to let every social media platform what type of company Destify is and how they stole from us.