The Dessy GroupReviews of dessy.com

Think twice if you want excellent customer service. I paid rush delivery and the dress arrived sewn incorrectly. It was as if Dessy had sewn a label into the bust of the dress, which resulted in a square looking bosom. When I contacted them, they offered to repair the dress - not even send a new one. I'm extremely disappointed that I paid full price for a repaired dress.. Not to mention that I had to send it back with the wedding less than a month away. When I tried to ask for a new dress or discount from the original rate, they ignored the request several times. Will recommend to future brides not to use.

I was a bridesmaid at a wedding a few months ago. All the girls picked their dresses from the Dessy Collection at dressy.com, and ordered through our local botique. They were beautiful, but incredibly cheap. I paid over $230 for mine which was entirely polyester and snagged on everything, causing little tears and pulls in the paper thin fabric. All of our dresses arrived with discoloration, but it was too late to do anything about it. One girl received the wrong color dress. Instead of the paler blue she ordered, she got a dark navy dress. There was no way she could've gotten another in time for the wedding. I placed my order October 26 and the dress did not come until the end of December. I would recommend you use another company for the defects and lack of quality in the garments. I used this company another time for a different event and everything was much smoother, I don't know if it was because we ordered online and not through a boutique. Over all: Shipping takes a long time (2 months) Low quality garments Dye defects Orders were messed up

If someone asked me about my experience with the Dessy group I would tell them to seriously reconsider their options. My 7 bridesmaids decided to use Dessy for the ease of finding a different style they liked and ensuring they were all the same colour, which is a very handy feature - if you get the actual dress you order. Several different stores were visited and not only were staff rude but they were told to order dresses several sizes bigger so they would fit - one would assume the store lady would have the best knowledge about sizing so they were ordered. Luckily the returns policy is quite inflexible. Another bridesmaid tried on and ordered the correct size dress, the tag read the correct size dress, but the one which turned up was measured and ended up being the larger size - despite the correct tag?? I now have 3 bridesmaids with dresses that don't fit, that won't be refunded and now must foot the large bill to have them altered so they even resemble a bridesmaid dress. Another ordered a dress through a different store and - you guessed it - it arrived far too big! She has now paid to have it altered which cost nearly as much as the dress. Ladies if you use this site PLEASE, PLEASE be careful, particularly with sizing. The online measurements are inaccurate and the ladies in the store aren't always the best person for advice. Make sure you read the returns policy because it will likely be the fault of the customer for whatever reason, even if Dessy sizing is misleading and Dessy employees give incorrect information. So when someone inevitably responds to my review below I will be more than happy to provide you with order details, store name and location and the name of the lady I had dealt with. I have also sent in a complaint through the Dessy site. I am absolutely shattered about the experience with Dessy and wish I had never dealt with them in the first place. What a way to start planning for our wedding .....Response to Dessy reply below - No, she has not lost weight. She ordered a 10 and a dress with a size 10 tag arrived but once the dress was measured we realised it was actually a size 12, Apparently it is our fault that we ordered the correct size but the incorrect dress arrived - go figure. Oh and it gets better - NO REFUND! I attempted to call the lady in the store and she was incredibly rude, and basically said she wasn't going to explain anything to me - too many people were involved. I had called to ask a question about the dress and colour options and that's the response I got - Really?? As for the other stores - yes the dresses were ordered to spec, the issue is the advice from the store lady, she tried to tell one of my bridesmaids (who is usually a size 12) that she should order a size 22 because she is pregnant. I appreciate you reaching out to the stores in question however perhaps a response directly to me would also be appropriate. My opinion of Dessy has not changed, in fact it is unfortunately more negative due to the conduct of one particular store lady. Between my bridesmaids there would have been over $2,000 spent on dresses and we are yet to find out how much in alterations. I will NEVER deal with the company again, and I actively encourage others to warn other brides about doing so.

Finding the dress was easy, but the dresses run 2 sizes smaller than their chart states. Also they give you a coupon, but it rarely pops up to be used. Also, the hems all need to be fixed because they are all not cut even or to the length described. you can clearly see they were not cut even or were done in a rush.

Size fits as specified. Ability to locate item in store available. Wide range of selections. Prompt follow up and tracking.

I bought these shoes for my wedding day and was really excited to have cute, flats in the color I wanted. I read a lot of reviews on the shoe size being small, so I ordered a size 10, which is up from my usual 9 1/2 shoe size. I wore the shoes on my wedding day and they completely bruising both of my big toenails. My feet hurt so bad after the entire day in these shoes that I might as well of worn heels. It's been two months since the wedding and my toenails are still badly bruised. In my experience these shoes were highly uncomfortable and for the price you pay Dessy should offer half sizes and a better exchange policy

The quality of the dress I ordered is atrocious and it is in now way clear that there cannot be returns or exchanged made on "hand cut dresses" whatever that means. My advice find is to find somewhere else to waste your money.

Zipper broke first time wearing it. Very temperamental. Other bridesmaids dresses had poor quality zippers as well.