The Dessy GroupReviews of dessy.com

I paid for a special order dress in the color and style my friend selected for her wedding, and paid for expedited processing just to give extra time. I was professionally measured and used their size chart when purchasing the dress, and yet when it arrived it is MASSIVE. Dessy blamed me and said I should have reached out to a stylist for sizing help but I saw no need to as their own size chart said which size to order. They then said I should have used their sizing tool which would have told me to go a size down, but even still the dress would have been massive. I now have to pay MORE than I paid for the dress in tailoring fees. I am furious. Every girl in this bridal party I'm in has had the same issue, dresses are too big even with some of them ordering TWO sizes down. To make it worse, when I left a review on the dress they replied trying to discredit me because I live in the UK and didn't use a reseller in the UK and instead ordered the dress to my moms house who lives In the US and arranged a trip back when it was delivered to pick up the dress. This has nothing to do with their poor sizing and product and was so bizarre to try and make this my fault. The gaslighting has been so disheartening. Disgusting company would never ever ever recommend them.

Purchased a formal gown through Macy's and returned it because of a bad fit. They DECLINED and sent back my return because of a pulled thread that was not there when it was returned with all of its tags on. Macy's stepped in to handle this and apologized for the unprofessional seller.

Dresses are gorgeous but I couldn’t get mine as I needed it for a wedding and it shipped to their international shipper shopex pretty quickly but after that my parcel was stuck there for 3 weeks no sign of movement until I demanded a refund. Gloves shopex don’t answer easily and kept promising each week it would be shipped at end of week. Dessy tried to deflect blame and not help me out until I said it was partly their fault as they chose shopex. I would avoid if you are buying outside of the states

This company does not stand behind its return policy. They are not accredited with the BBB and are sitting at at rating of D-. Dessy is not worthy of spending your hard earned money with them. I am being denied my return because they stated that the two dresses that I ordered were worn. They were never worn except for trying on within my home which is difficult at best with the way the ribbon security tag is attached. This return was done in original packaging with security tag attached but some carpet lint bc it was too long. I also purchased from Azazie, Birdy Grey, JJs House, Bloomingdale’s and Dillard. No problem with any of those returns and exact same circumstances. Do business with a company that is worthwhile of your money. This business isnt it.

I did not even order anything. The contact with the customer service was very frustrating. Apparently they don’t need customers. Can’t really recommend it and decided not to buy. Good luck with such a customer service if you run into issues.

I ordered a dress in two different colors from Macys online. I tried both dresses on and they did not fit. I put both dresses back on the hangers and in the box they came in. I brought them back to Macys the next day. Dessy then turned around and said one of the dresses was damaged with a stain on it refusing to refund the stained dress. Dessy shipped me the damaged dress and upon inspection there are no stains on the dress. They put a green paper dot where supposed stain was and there is nothing. I inspected the rest of the dress and can not find any stains. In dealing with Macy’s it wound up costing 50% of the cost of the dress as a settlement which is nonsense considering the dresses where in perfect condition. Do not trust Dressy Group as they are scammers. Macys did there best being in the middle.

I ordered shoes from your website over a month ago, tracking numberLXGYL2023517520CN and it says it was delivered but I never received any goods.

I ordered a dress based on the reviews on their website which I now learned are filtered. They only post the positive reviews - beware!!! I ordered a dress through a retailer. It was stained & the dress did not look like the photo online. The dress looked like a 30$ dress. Extremely cheap and poorly made. There was some defects on the skirt. Dessy took no accountability. They kept telling me they never had quality complaints. According to them I was the first one to complain about this specific dress so that means its impossible that there was a quality issue. No logic what so ever!!! They told me to go back to the retailer (which I did and they ordered to clean it with dish soap for me - yes they told me that!!). We ordered a total of 6 dressed from them and this was the service we got. One girl had to reorder because of a sizing chart issued and the second dress she ordered (from the website) was torn and had a huge stain. Just avoid. Go spend a few dollars more on a mori lee dress and you’ll be much better off!!