MICHAEL
When you don’t know what you’re doing, don’t trust people
I started a business relationship with design starting in February; I wanted them to build out a Wix site for a small business. Their sales person made it sound like it was a simple thing to do. When they connected me with a project manager, a guy by the name of Tony Walker; he told me it be easy. Within a week he was complaining about how he doesn’t like to work with Wix. He doesn’t like the platform and how it doesn’t give him freedom to develop in the way that he’s used to. He sold me on the idea of using WordPress to build a website, and design Stallion would host it. He said he could complete the Wix site, so I took a shot on him invested a little over $4000 and within three months nothing was done.I completing the Wix site, he never built the WordPress site template to my wishes; at this point when he personally decided to build his own website, I want my money back. Design Stallion would not refund me my money by the end of four months, a guy by the name of Mark Allen , under honesty and integrity made a refund deal, design stallion would refund $1974 in 48 hours to me, all I had to do is cancel the dispute with my credit card company; a written contract was never made. He never emailed me any of the details of our agreement is all verbal; I trusted the man. I canceled my dispute in good faith,; to which you cannot re-open a dispute with a credit card. I am naïve and I believe in people, but they never had my interest in mind. They saw a sucker and they took advantage of me. That’s my fault. I have lost faith in any online website builders; design STallion has no integrity. They will manipulate you and use you if they get the chance.
Response from Design StallionSep 12, 2023
Thank you for your feedback, Michael Hall We are sorry to hear about your experience. There is no such thing as Simple, a website creation process is not without its challenges, as the field involves continuous learning, problem-solving, and critical thinking, to create something visually appealing. Obviously a Wordpress website has its own perks as a more customized platform rather than WiX, perhaps this was the message that was conveyed to you by your Project Manager Toni Walker but was perceived in a negative manner by Michael Hall. As far as refund our policies clearly state non will be entertained once the website is Published (LIVE) online, in your case your website is LIVE by your approvals on the record. Please Note additional services purchased from Design Stallion was due to the results of our work and trust we build. It could be that what made you purchase those add on of services. As a design agency we to keep a good faith for our customers and in our Project Mangers who continue to serve Design Stallion clients in a professionally. We will be more than happy to assist you and resolve any further complication over the website. Perhaps if you would communicate with us or we can reach out to you to further deliver your project in a much more satisfactory manner.