Designer FramesReviews of designerframesoutlet.com

The glasses frame is twisted and one of the hinges on the frame is bent, straight out of the box

Very poor customer service . You can’t speak with a live person only via chat and waited 45 mins to tell me my frames were damaged! Then another 20 min to tell me my refund was processed. All this done on the day the frames were to arrive at my home! Be very Leary when dealing with this company!

You can never talk to anyone on the phone. And the product that I purchased I had to send back because it was a kids frame and I was in the mens section of the sun glass part and still got sent a kids sunglasses.

No shipment tracking updates. Arrived 10 days later than originally stated. Requested updates via email and no response received.

Zero stars! They sent me garbage! Used frames (visibly yucky used) and garbage quality prescription lenses, NOT high index like what I paid for. Don’t do it!! Get them from your doctor or a reputable company.

I still didn’t receive my order. I emailed customer service and texted but nobody get back to me.

I wasn’t aware the glasses I ordered had nose pads attached. I do not like nose pads on my glasses but I did not see them when I was purchasing. I called to see if my eye doctor could take them off but unfortunately they are not able to. So at this very moment they’re on their way back to Designer Frames! Just for a refund, no glasses!

I ordered some coach frames with lenses and I received them and only wore twice making sure to put them in my lens case and clean with special lens cleaning towel and the color around my frames is already chipping. When contacting customer service they told me my warranty is expired because my frames are no longer available and they cancelled it. This is less than 1 week after receiving them!! And the only offer they give is a 30% discount on my frames. This is my first and last time ordering from them. Poor quality