Designer FramesReviews of designerframesoutlet.com

Horrible company. The lenses were ver poor quality, had an annoying tint to them and the prescription was wrong because they were blurry. They took forever to respond and then they asked for a picture?? What can they tell from a picture? Their reply after over a week was "still waiting for "the lab" to email them back". I'm going to send the frames to lensable to have quality lenses put in. I regretfully bought another pair that are on their way. If they are low quality garbage lenses, I'll send them to lensable as well. My experience tracks with all of the real reviews here. If you have problems, you'll get zero help....and it's highly likely you'll have problems.

DO NOT do business with this company! It was a nightmare experience for me from beginning to end. Jan. 2026 I ordered around 8 pairs of frames from this company and waited two weeks with no shipment. I tried calling them; their phone goes straight to a message saying they do not answer calls, and customers must use their chat option on their website or email customer service. I did both of these things numerous times for a few weeks. Finally, desperate, I went to their Facebook page and posted that I needed help. Within hours after that post, I got a message. Apparently, one pair of the frames was on backorder, which was holding up the entire order. So, after one month, I finally got all but one pair shipped to me. The customer service rep. emailed me to just hold onto them and return the ones I didn't want when the last one came to me-@ 2 months after my order. When I went to ship them back, they offered me one return label. I didn't trust shipping $750 worth of frames across the country via USPS ground, with only $100 of insurance built into the label they provided (which I paid for), which the post office said was not sufficient for the weight of my items. I spent $31 to mail it via Priority Mail with $750 insurance. Well, I'll be dambed, but guess what? Discount Frames Outlet claimed they never received the priority-shipped box. It was signed for! I had to file a dispute with American Express and spend hours on the phone with various post offices to chase down the box. In the end, the post office insists they shipped it to the right location and won't honor my insurance. American Express wins the day by immediately crediting the amount back to my card. Guess what? The day after I initiated an AmEx dispute, the DFO customer service rep emailed me that she was "going" to credit me back as a courtesy before I filed the dispute. I call bull shit. DO NOT do business with this company. Almost non-existent customer service. I'm happy to pay full price locally rather than deal with their terrible customer service. The only reason I even ordered from them to begin with is that my local eye Dr. was having delays restocking his frames in Jan. This company needs far more customer service reps. to better communicate with customers.

Places order 4/22 and only after repeated emails did they answer saying the frame were lost in transit on 4/29. Well this style was discontinued a while ago, so I find it hard to believe something no longer made was lost in transit. I don't think they were ever shipped because they are no longer made but still being offered on the website.

I never will deal with this company again I never got my order there customer service is piss poor I reached out to them they never responded I've been emailing them for days still nothing if I could give them 0 stars that would be to many now im out of my money and frames I recommend no one shop at this site ever in any lifetime

Came arms uneven, tried adjusting and lense popped out, quality control issues leaving lab that way. And they were not damaged shipping, box in perfect condition..let’s see how long I have to wait Again

I ordered a frame because they had a particular color. I was excited when the order arrived earlier than expected, only to be disappointed that they shipped the wrong color. I could never reach anyone by phone - and could only leave messages.

I ordered glasses 3 weeks ago. I never received them and had to escalate the problem in Paypal. You cannot communicate with this place. Their toll-free number is fake. Nobody answers and you cannot leave a message. Their chat is constantly down. They do not communicate by email with the exception of with a computer generated response that they received the email. I am probably going to have to sue them in Washington to get my money back.

The communication was nonexistent until I had to file a complaint. Once the glasses were received, the glass in the glasses was not what I paid for (it was thick and not the thin that I paid for). I will not use this company in the future or recommend it to others.