Designer FramesReviews of designerframesoutlet.com

Horrible horrible horrible!!!!! Still waiting on my frames for almost 2 months. 🤬🤬🤬🤬

I ordered these. They were progressives and high definition. When I received them, the progressives were hitting my eye in the wrong spot and the quality of the lenses were not what i would expect from HD lenses. Then, they would not refund me the entire amount of the lenses. I lost over $ 100 and they could not care less. Stay away. They are not reputable at all.

The worse company ever. The have 15 return policy’s listed under everything except returns. Don’t buy from them as they don’t honor their own policy’s make a return but don’t get a full refund.

DO NOT ORDER FROM HERE! I bou t my son’s glasses from here and it has taken almost a month for them to arrive. Still waiting. I even received an email saying they were done in the lab and were going to be shipped within the next 24 hours. When I never got a shipping email, I contacted them only for them to tell me they hadn’t even gotten to lab! Still have no idea when they will get here. The deadline they provided for delivery has passed. Not to mention the customer service just sucks. All they told me is that there is a delay and they would update the status. Um still waiting for my status to update.

Ordered on 3/1, A pair of frames (Just the frame). Received confirmation in minutes and charged my card immediately. All good there. Received an automated email that order is shipped on 3/4 -- Good there! On 3/5, Received an email; "Item was not included in the shipment received but is currently back ordered and if I would like to wait or select a different pair." I responded on 3/5, to have my money refunded". Received response on 3/9 that my item has been fully refunded. 3/16, It's still not been refunded back to my card. Is this business for real?

These guys are horrible. It’s been weeks and my glasses have not arrived. They won’t respond to my emails. And their chat feature on their website is down. There’s no way to get a hold of them. I wish I read these reviews Order #DFO133995 Shop elsewhere

Ordered a pair of Versace frames for them everything seemed fine until 2 days later they emailed stating that they were having issues processing my oder. They wanted me to send a picture of my id and a photo of debit card after they had already taken the money out of my account. Me being suspicious of their request I asked why do I need to send this stuff no response for days so I email them back again to tell them to cancel the Oder I would like my money back that was last week still no response so I reported it to my bank they refunded my money back. DO NOT BUY FROM THESE PEOPLE READ THE REVIEWS FIRST

I placed an order on 1/6/19 with an estimated ship date of 1/13/19. I have yet to receive shipping details. Their website online chat option gives the message "We're not around but we'd love to chat another time." There is no phone number listed. I found a phone number through an internet search where I found other customer complaints. There is no answer through the automated phone answering system either when I choose customer service or the option to speak with a sales rep. The only option is to leave a message. I have yet to have the call returned or an answer to my email. I will be calling my credit card company to report them for fraud.