Designer DaydreamReviews of designerdaydream.com

Response from Designer DaydreamAug 10, 2026

Hi Gwen, We’re very disappointed to see this review, as the statements that you “never received a response or the return label” are directly contradicted by our correspondence and the tracking history of your return. You first contacted us on July 29 at 10:45 AM, and we responded at 10:48 AM — just three minutes later. We requested additional information/photos regarding the reported missing chain so that we could assist you. After waiting for your response over the weekend, we followed up again. When we still did not hear back from you, we proactively issued a prepaid return label on August 4 so that we could inspect the item and packaging ourselves and resolve the matter. Most importantly, tracking now confirms that you have used the prepaid return label we provided and shipped your return back to us. We therefore cannot understand the statement that you “never received” the return label when that same label is currently being used to return the merchandise to us. Despite multiple emails from our team, we have not received a response from you. We have reached out again today for a third time. We take customer concerns seriously and are always willing to resolve legitimate issues, but we also believe reviews should accurately reflect the communication and assistance provided. Your return is currently in transit using our prepaid label, and we will inspect and process it accordingly once received. — Designer Daydream