Designer RugReviews of designer-rug.com

Item arrived broken - I paid $1.95 extra for shipping protection and they are saying I have to file a claim with the shipping protection group - which seems to be non existant.

I ordered a rug from them in January- Order no. 25755. They falsely advertised it is available and when I contacted them for not shipping the rug- they told me it’ll ship in end of March. I canceled my order immediately and didn’t get refund for next 3 weeks. They kept saying their finance department is working on it. Finally contacted my credit card company for fraud. Avoid at all costs. The owner is Burke decor- another scam company. Phone always goes to voicemail.

I had an awful experience with this company, attempted to order decor in December and did not hear and update so they followed up and said it would ship in February. I asked them to cancel the order and not fulfill it in December 30th and they gave me the run around for a full month saying “it’s with accounting, it will be 5-10 days, oh we can Venmo you, etc.” I finally got fed up and disputed the charge with my credit card, do not buy from them.

Scam. They are stealing. Same as burke decor.

I ordered a quantity of 4 of the same item and only received one. I received a message stating that all of the items I ordered had been delivered. No one answers at their customer service phone number so I left a voicemail. Days later, I have not received a callback. I sent an email to customer service and 5 days later received a reply stating that my items would be shipped in August. I placed the order in May and was never notified of any shipping delay. I requested a cancellation and refund of the missing items, which I am waiting for. This is a terrible company with horrible customer service and communication, taking your money for items that they do not have to send.

This company is owned by Erin Burke who "founded" multiple scam drop ship companies, takes peoples money for orders, and does not set up reliable supply chains with the vendors that fulfill the orders. Customers are then kept in the dark while the company figures out if they can even fulfill the order the customer paid for. Look up Burke Decor on the BBB website for more info on her other, bigger scam.

After taking months to receive my wallpaper, they were missing one roll, and said the time had expired to give me a refund or second one. Horrible customer service!

Stay away! I placed my order in September, only to find out in October that it is backordered till the mid-December. After cancelling the order, still chasing my refund in November. Will dispute with the CC. Save your time, stay away from this company!