Designer RugReviews of designer-rug.com

DO NOT DO BUSINESS WITH THIS FIRM. Look up ERIN BURKE of BURKE DECOR or ERIN BURKE or STUDIO PER DIEM or ERIN BURKE of WORLD TRUCK and they will all tell you the same thing. The owner of this company, Erin Burke, is a thief, con and scam artist. DO BUSINESS WITH HER AT YOUR OWN RISK. YOU'VE BEEN WARNED

The website appeared very professional and well-designed, so I had no reason to be suspicious. I ordered a beautiful floor lamp that was about 20% cheaper than at other stores. However, I never received an order confirmation email, which made me start to worry. After doing some google research, I came across negative reviews and realized I should have checked them before placing the order. The company only offers email support. I contacted them to cancel the order, and they did respond, confirming the cancellation and stating that a refund would be issued within 7–14 days. However, it has now been over 3 months, and I still have not received the refund. My follow-up emails have gone unanswered. This company is a total scam.

I wouldn’t even give Designer Rug one star. I ordered two rugs and after 3 months of no delivery I cancelled the order and requested a refund. They gave me one excuse after another. Now a month later still no refund. I would never ever use this company again. I did receive the same order from a different company and received the rugs within 3 weeks.

This company is a total scam. I have never written a review before but this company is such a joke that I felt I had no choice. I purchased a candleholder that was supposed to be in stock. After 3 months and 6 stalling messages that “it is just about to ship” I asked for a refund. After another 7 weeks and 8 messages apologizing for the refund delay and informing that “we will urgently contact finance” I still have not received the refund. Apart from that, all mails received seem to be sent from private mailboxes and with no name of sender or company icon. Don’t be fooled by the nice looking website. It is a scam.

On July 18, 2024, I ordered wall paper from designer-rug com on order #25112 and like others below never received the product and have been waiting for a refund as promised but not received. Poor customer service and lack of consumer protection. Buyer Beware!!!

I placed an order on February 24, 2025 for four stools. At the time, the site led you to believe the stools were in stock. The company immediately took payment from our credit card. Time went on and I didn't receive a shipment notice, and after numerous attempts to contact the company, I finally received a response to an email informing me that the stools would ship out in early April (a month and a half from our original order). I followed up April 16, because I still had not received the stools or a shipment notice. They responded on April 18 that now the stools may not ship for another 4 to 6 weeks. I immediately responded to cancel the order and refund my money. On April 21, they responded that they would do that and expect a refund in 7 to 14 business days. On May 6, I inquired as to the status of the refund and was informed that it should be reflected in another 5 to 7 business days. They have now had and used our money for two and a half months without providing the ordered product. May 9--it has now been 14 business days since they approved the cancellation and refund--still no refund.

This website and company looks so legit online, they say they are based in the US and have an in-depth website, but its almost certainly a scam and coming from China. Their phone lines dont work and it takes weeks to get a reply via email (with bad English). SUPER SUPER sketchy DO NOT PURCHASE FROM THEM

Item arrived broken - I paid $1.95 extra for shipping protection and they are saying I have to file a claim with the shipping protection group - which seems to be non existant.