Designed By MemoriesReviews of designedbymemories.com

Stephanie Alexander is the worst excuse for customer service I’ve run into. Ive asked questions and requested a shipped date with no response. When I threatened to dispute the credit card charge, I got a nasty email telling me I’m insane and that I’ll be hearing from their lawyers.

Per their website it said 2-7 business days to complete the order then ship. I'd ordered on NOV 1st. Once 7 business days had passed I'd emailed asking for an update. I was told it was with a fulfillment partner ready to be shipped and I'd be provided a tracking number once. Then I was told it'd shipped. Then I was told it hadn't shipped. Then I was told it shipped again. I asked for a refund 3 times. NOV 27th I was finally provided a tracking number. Tracking number was created NOV 22nd. Not a great experience.

The watercolor print that Designed By Memories did for us, turned out perfect. We thankfully received it on our daughter Trista's birthday which was her present. The picture of my granddaughter holding her 3 month old baby brother made my daughter's smile shine. So thankful that I found you.

Stephanie Alexander is a horrible representative of this company. As others have said in prior reviews, be careful what you order. You may not get a canvas but just a digital file to print yourself. And there are no refunds and no 100% satisfaction guarantee! Here is just one of her many rude replies to me after telling her that my daughter had just been murdered by her stalker: Also, like I said, you could have ordered 2 for 2 different photos. You literally didn't upload a photo when ordering so you could have emailed us 2 photos during the follow up email. It's not a hard concept to grasp. Finally, the email regarding the delays was not sent to only you, it was sent to ALL of our customers. It was just an update email letting customers know what's going on and had nothing to do with your digital files. Now, I will say that I understand you've been through a lot, but that does not give you the right to be rude to us (and yes, you were, you were questioning our intelligence with the email you sent us before my previous email). So shall we send you an invoice for the upgrade to physical prints? Stephanie Alexander Designed By Memories Customer Support Team Manage

No response. Also email bounced back icon.png Address not found Your message wasn't delivered to steve @designedbymemories.com because the address couldn't be found, or is unable to receive mail.

I am still waiting for the galaxy map that I ordered in August. They did respond to a message that I sent after several attempts and promised that I would receive my product by the end of October, but it's now November 10, and I do not have it. I have asked for a refund. I am thinking I should send a review to the Better Business Bureau.

My picture is absolutely amazing!! They worked with me on the photo and added the light blue which I requested. Customer service was exceptional!! Recommending to all friends and family!!! Thank you again!!

I too am trying to get a refund of $118. I did receive an example of the watercolor pictures by email asking if I liked them. I wrote back and informed them that I didn't like the watercolor of my 2 cats so I let them know I wanted a refund. I never heard from them till I disputed with my visa card I never received a product either plus no communication till now. Here's what they had to say. We are turning you over to our lawyer. Stephanie Support Team I would not recommend ordering from this company. Janice Hoover