desertoutletsReviews of desertoutlets.com

Response from desertoutletsDec 25, 2021

Customer mistakenly ordered an audiobook from us through Facebook. She contacted us and wanted us to send her a return shipping label. We replied and let her know that she was welcome to return the item to us for a full refund but we were not responsible for return shipping. She replied: “Well I need to send my order back because I ordered the wrong thing. It says I get a refund but I would have to pay for the shipping label. I’m confused.” We apologized for any confusion and again let her know that she was welcome to return the item to us for a full refund but she would be responsible for paying for the return shipping. After reading her negative review here on Trustpilot we went ahead and issued a full refund for the item and let her know that it wasn't necessary to return the audiobook to us. We did ask that she let us know that she received a refund OK since it was partially refunded through Facebook. We haven’t heard back yet from the customer, since it is the Holiday Season it is very possible that she might be traveling or unable to read or respond to messages. Hopefully she will take the time eventually to remove this review or to change it into a positive. Thanks for listening & Happy Holidays

Response from desertoutletsAug 3, 2021

After reading this review we immediately emailed MM on Thursday July 29th to ask for additional information since USPS shows that it was delivered successfully on July 19th. MM never contacted us to let us know that the order was not received. The reference to "The Steals and Deals" TV show is unfamiliar to us and we think that its possible that she has us mixed up with another purchase that she ahs made, we will email again and continue to try and find out what did or didn't happen.

Response from desertoutletsApr 16, 2020

Dear Cheryl, Thank you for shopping with us at desertoutlets.com and for your recent review on Trustpilot. I read your comments regarding your book still not being delivered and wanted to reach out to you. USPS shows it as being delivered yesterday and we wanted to make sure that you did receive your book and that you are completely happy with your purchase from us. If there was anything about our products or service that requires attention, please let us know and we will make your order right. Sincerely, Emily Miller Customer Care Specialist desertoutlets 4-15-2020 - This is a follow up: We received order on Sunday April 5th - Order was shipped on Monday April 6th via USPS Media Mail. USPS shows it as being delivered on Monday April 13th Tracking Number: XXXXXXXXXXXXXXXXXX5078 Tracking History April 13, 2020, 3:44 pm Delivered, In/At Mailbox BUNNLEVEL, NC 28323 Your item was delivered in or at the mailbox at 3:44 pm on April 13, 2020 in BUNNLEVEL, NC 28323. April 13, 2020, 8:28 am Out for Delivery BUNNLEVEL, NC 28323 April 13, 2020, 8:17 am Arrived at Post Office BUNNLEVEL, NC 28323 April 12, 2020, 7:25 am Departed USPS Regional Destination Facility GREENSBORO NC NETWORK DISTRIBUTION CENTER April 11, 2020, 10:43 pm Arrived at USPS Regional Facility GREENSBORO NC NETWORK DISTRIBUTION CENTER April 11, 2020 In Transit to Next Facility April 9, 2020, 4:33 pm Departed USPS Regional Facility LOS ANGELES CA NETWORK DISTRIBUTION CENTER April 9, 2020, 3:05 am Arrived at USPS Regional Origin Facility LOS ANGELES CA NETWORK DISTRIBUTION CENTER April 9, 2020, 1:50 am Accepted at USPS Origin Facility LA QUINTA, CA 92253 April 6, 2020, 4:46 pm Shipment Received, Package Acceptance Pending LA QUINTA, CA 92253