DermavenueReviews of dermavenue.com

Response from DermavenueJan 14, 2021

I see that you placed an order yesterday, how could have we have served you better?

Response from DermavenueJan 7, 2021

Hi Natalie, all of these concerns are easy to fix for you. Just give us a call. We can not control the expiration date of the labels we send however, it just takes a few clicks to resend you a new one. Please give us a call or chat in and we can handle this with no problem.

Response from DermavenueDec 15, 2020

Hi Lisa, thank you for your order. Our apologies, due to the holidays both our warehouse and USPS/FEDEX carriers are delayed. Your package is in transit and is scheduled to be delivered today. You received a refund for the shipping charge. Thanks again, Dermavenue.com

Response from DermavenueDec 4, 2020

Hello, thank you so much for your order. This coupon code is still active and will remain active for the remainder of the day. I see here that you selected to subscribe to the products instead of doing a one time purchase. When subscribing, you lock yourself into the advertised price we are offering for subscribing and are un able to use a coupon code. We would be happy to adjust your order to where it is a one time purchase and can apply the coupon code for you. We will reach out to you today to see how you would like to go about this. Thanks again for your order, Dermavenue

Response from DermavenueOct 19, 2020

We see that you placed an order today. We would love to hear why your experience was unpleasant and how we can make it right. We have left you a voicemail and we have also emailed you.

Response from DermavenueOct 19, 2020

Hi Elaine, have you reached out to us via email or phone? I tracked the package we resent to you and it appears it is lost in the mail systems. This was a common theme back in July when shipping out of Los Angeles due to the pandemic and USPS issues. I am sorry we were not aware that you never received the package. We will have a customer service agent reach out to you to explore your options. We can still ship you out the products you ordered as well as a free gift, or we can refund your order entirely. Again, we apologize for this inconvenience and we will reach out to you shortly. Thank you, Dermavenue

Response from DermavenueOct 13, 2020

Paula, our system shows that your order was delivered but we also see something strange in the tracking info. We will have someone reach out to you today and will will make this right :)

Response from DermavenueOct 12, 2020

Hi Naveen, The last order I see from you was placed on Feb 26th of this year. We shipped your item out the next day on the 27th and was received by you 4 days later. (2 business days). I am sorry we did not meet your expectations and we do hope you will give us another chance. Thank you