DermavenueReviews of dermavenue.com

Response from DermavenueMay 4, 2021

Hi Punita, we have been trying to contact you regarding your concerns. These products should last you 2-3 months if used in the recommended fashion. Please give us a call or chat live and we can rectify any concerns you may have. Or reply to our email. Thank you, DermAvenue

Response from DermavenueApr 12, 2021

Your order was indeed refunded the same day that we canceled. It takes 48hrs for any bank to return the credit to your account. We apologize for any confusion.

Response from DermavenueApr 12, 2021

Hello Kelly, We sent you an email last week regarding your order. It was lost in transit unfortunately and we have resent your package along with a free gift. Your order should be arriving today along with the free gift. Please check your email as well as there is a special coupon code for you inside for you. again we apologies for the delay on the shipment. DermAvenue

Response from DermavenueMar 15, 2021

Hello, I see that you ordered 6 items on Feb 13th and 5 of them were delivered on Feb 18th, along with your free $155 gift (full size instant bright eye cream, eye mask and travel size products) Your sixth item, fell on a back order and we do apologize for the delay on receiving that one item. We will be reaching out to your directly to make this right. Thank you, DermAvenue

Response from DermavenueMar 1, 2021

Hi Diane, Sorry you had a reaction to the Neocutis product. We tried to contact you regarding your return. Please reach out to us at [email protected] or give us a call at 8008053752 between the hours of 9am to 5pm Pacific Time and we can get this handled for you. Thank you, Dermavenue

Response from DermavenueFeb 24, 2021

I have looked into you order and apologize. We order in such large quantities that SkinMedica includes some Not For Resale product within in our shipments because of the size of the order as a promotion to us. They then sometimes get mixed into our live inventory. I see that you also received a good amount of gifts which we hope you are enjoying. We will gladly ship you a replacement without the stick on it and rectify the issue.

Response from DermavenueFeb 24, 2021

Hi Kim, Our apologies but we had to partial your order due to a backorder that happened, We sent you tracking for the remaining product and it has been in transit. We hope you enjoy your free gift. thank you, DermAvenue

Response from DermavenueFeb 9, 2021

JoAnne, We are currently looking into Alle being built in with our shopping experience but are still in the development stages. We can offer you those points through our customer service. I have looked up your account with Alle but am unable to find an existing account under your email or phone number. Please contact us so that we can assist you with getting those points added to your account.