DermavenueReviews of dermavenue.com

Response from DermavenueAug 2, 2021

Ron, We wish you would have contacted us earlier. It looks like DHL lost your order which is a shame. We will be reshipping your order ASAP with a gift to make up for the loss in time.

Response from DermavenueJul 27, 2021

Hello Sarah, as stated in all our advertising, our discounts are off the retail value of the product, since our pricing live on the site without a coupon code often changes. HOWEVER, I do see here that you did not receive enough discount to equal the 25% off, for this we apologies. We will be refunding you the difference along with the taxes you paid as an apology for this glitch in our system. Thank you, DermAvenue

Response from DermavenueJul 22, 2021

Hi Mary, I see your last order with Neocutis was back in April, the products we receive directly from Neocutis come brand new, every single week. You can always be confident that you are receiving the most recent batch Neocutis has to offer. Any damaged goods that arrive to you we can easily replace for you no problem. If it has not been taken care of for you yet, please give us a call or chat in live with us and we would be happy to handle this. Thank you and sorry you your product arrived damaged.

Response from DermavenueJul 14, 2021

Hi Carol, you placed your order Monday July 12th and we shipped out your order Tuesday July 13th. We allow 2 days for processing however, we went under that amount and got it out to you the next day. Your tracking number was also emailed to you. We just resent the tracking number to you. Thank you, DermAvenue

Response from DermavenueMay 4, 2021

Hello Kelly, I see both your orders have been delivered in April. Sorry for the late shipment regarding your first order. Please chat in live or give us a call if you any questions. Thank you, DermAvenue