KLH
Very slow delivery.
I know that the pandemic has affected things like packaging and shipping times, but it seemed very long between when I ordered and when I received the package. (The pkg was only traveling from LA to San Diego so not a long distance.) Can I suggest adding a disclaimer that delivery times might be delayed due to the current situation? If I'd known it would take so long to get my item, I probably wouldn't have ordered online. I'd have picked it up from my dermatologist despite the slightly higher cost.
Response from DermavenueMar 10, 2021
Since the pandemic we have been having issues with USPS, but we are happy to announce that we are now shipping with DHL (Ecommerce), which is much more efficient and reliable than the Postal Service. We would like to ship you a gift to make this right and to hopefully keep you as a loyal customer. We will be shipping it to your address on file.