Venelium HostingReviews of deploys.io

Support a little slow, but server performance for the price is great

Never wrote a review for a company or for someone, but this literally had to be done. SETUP: Let's begin with the ordering, I tried ordering from them for a week or so, for a bigger VPS which wasn't available at the moment, that's okay, that isn't an issue at all for anyone, so I decided I'll just wait. I then saw I could order a 16 GB Game VPS after about a week. I literally couldn't wait to test it out, their performance and everything. The order was done, everything was paid for, let's wait for a bit for it to activate, that's what happens with 95% of hosting companies, you wait for ~15 minutes maximum to get your service. Not here, I've waited for 8 hours and decided to open a ticket, then I was informed that they were restocking. Okay, that's fine but guess what, asked after 24 hours if there's any ETA. Someone came and said they don't have VPS's until August so the team isn't really up to date with what's happening with the company. Then, I got a reply that confirmed me that they are actually restocking. About 3 days passed, and even that I got my service on 30 and I asked them to set the billing date on the date that I got the VPS, they just put it on 28. A day after I ordered, yeah, a small issue. GETTING THE VPS: From the beginning the VPS was having network issues and some other issues, I was sending and receiving half the packets I send and guess what, I was informed that the error is actually on my side when clearly it isn't. You will get those kind of replies most of the times, I think the staff most of the times assumes that you are a kid or not informed at all. The staff is also ran by very young people which shouldn't be an issue but maybe that's why they are acting like this. Anyway, the problem was sorted out in a not really short time, more like a few good hours. Anyway, time has past, the server was working fine for like two weeks, then, the server had some critical network issues, literally unplayable (owning a Minecraft server). The support? From a 1 to 10 scale I would give them -4... The replies were actually taking over 8 hours, they only gave me some troubleshoot tips at the beginning and then I was literally "begging" for replies. A week has passed and the issue is still there, they said they have some network issues but it's unbelieveble, one week and a issue not sorted out, no one would look for that. The reply I will get here will be some childish excuses or non relevant ones or I might get my review removed but I'll try and make sure it won't, people need to see this, the company isn't a scam but it's also not far away from that. For whoever is reading this, I'm sorry for my english.

Support is extremely slow 160+ hours of downtime because they had to install a KVM(still not install) Which could've been sorted way sooner. I don't care whatever excuse you use. "We do this in our freetime" or "Give them some time" NO, guess what. You're a company and you should work to provide. not work to pass the time. Owners are also underaged, and thus have less time to run this business. Updated: 3/8/2019 (still down)(Service expired) For ANYONE thinking about even trying this service. DON'T. Support is only there to create argument's and excuses. no status updates no hello, no bye. no NOTHING. Stray far away if you value uptime.

Attracted by the exceptional hardware and low prices, I made the unfortunate mistake of renting a VPS Game server from Deploys and moving my community over. The first 14 days or so seemed fine - didn't really have any issues or interaction with the support. However, for the last 3 days, my VPS has been subjected to constant extreme lag. From what I was able to gather, the upload speed was either being choked or throttled, and this made our gameservers completely unplayable for all members of my community. By unplayable, I mean the map, chat and anything else would take minutes to load, by which time you either be dead or kicked for the poor connection. I contacted support who said someone on the node I was sharing was launching DDoS attacks. Few days passed and I heard nothing. I was then told to run some up/download speed tests. I ran these and reported the results. Heard nothing for another day. I then messaged them stating that if I did not receive a proper response, I would be leaving the host. I heard no response. I have now left Deploys, and forked out the extra cost for a much more reliable host. This is the first time I have ever ended a hosting period early. I've lost a fair amount of money, but the damage to my community will be the real cost here. Steer well clear if you have any ambition for your projects or community.

Support is often creating arguments with people in need of support. The owners of this company are 2 16 year olds and 1 15 year old who probably run the company from pocket money their parents give them. (Rich parents,) I'll grant saying that they are pretty intelligent in this field, But they have no clue how to manage a discord server, Let alone a company. Deploys took down our server suddenly without warning because of something "upstream" This happened twice and we were not warned either time. We had no clue what was going on and I had quite a few people playing with me, Including a streamer which unforunately pulled out of my deal because of this incident, Everything was looking good before this. Edit: My review was reported by deploys as a attempt to quiet their bad reviews. Deploys.io knew who I am, I had used the same account names on everything, They even have receipts from paypal showing that it is infact, Me. (Same name Again..) Despite even literally having the client role on their discord, And being in many tickets, And in some of those tickets, Them having my server ID confirming that I am a Client!! I would not suggest using deploys.io at all, They are a bunch of underage kids, Who have reported majority, if not all of their bad reviews in attempt to try and hide said bad reviews.

horrible support, horrible performance, server lags on a 1gb plan spigot 1.13.2 with friends

Incredible sast server (had alot of trouble with other hosting services) and the support is great! I had an issue and it got fixed right away. 10/10 My best experience with a hosting service so far.

Trying to log in for the first time for hours....no go. And the support on the discord server tells me it works for him.....So much for support :? Amateurs.