Amar S.
multiple times of frauds!
multiple times of frauds! did not receive full order and lot of backordered items on invoice but they never ship it. They argue and are condescending, need an alert to BBB for their business ideas

Dental Wholesale Direct was founded in 2011 to provide a more affordable alternative to the "Big Guys." Dental Wholesale Direct uses a streamlined business procedure to supply the dentist's most frequently used products at a fraction of the cost they were previously paying. Get a gift card with every purchase! Dental Wholesale Direct uses a streamlined business process to supply the dentist's most frequently used products at a fraction of the cost they were previously paying. Get a gift card with every purchase! Enjoy competitive prices, a large assortment of dental supplies, and a professional team ready to answer your needs.
Dental Wholesale Direct (dentalwholesaledirect.com) has 102 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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102 approved reviews, newest moderated first
Amar S.
multiple times of frauds! did not receive full order and lot of backordered items on invoice but they never ship it. They argue and are condescending, need an alert to BBB for their business ideas
j. S.
I placed an order on line and it was confirmed and said that I would hear about the shipment when the order was entered. All I have so far is a charge to my credit card!
Response from Dental Wholesale DirectDec 7, 2022
Hi J.! Thank you for taking the time to write a review! Please note that sometimes items which are not stored in the warehouse are ordered from the manufacturer. This takes longer shipping time. Please be assured that we will send your order as soon as we receive the item. We are doing our best in providing the best service that we can. Our toll-free number is answered Mon-Fri during working business hours and our customer service agents are friendly and helpful. If you have concerns about the order delivery, please do call to ask. We will look up your order and advise on the shipping timing if it is delayed. Thank you again for ordering from us. Hope you receive the order soon. Sincerely, Dental Wholesale Direct Team
jenny B.
Great Prices
Yatin K.
Switch and bait. Advertised promo for the $25 gift card for every $250 spent never received.
Response from Dental Wholesale DirectNov 16, 2022
Hi Yatin thank you for your feedback. Please note, that orders with coupon discounts do not participate in the gift cards and other promotions. Please note we have been in business for over 10 years and served thousands of customers and always fulfill our promises. We hope you can try using our service again in the future. With best regards, DWD team
Falen D.
I had the wrong clamp sent to me. It was a $9 clamp- which I had organised a courier to send to zambia. Not to rectify it they want me to send the clamp back to them and then they will send the right one. It would cost me $40 at least. The customer service consultant would not budge on just sending the right clamp to the domestic address.
Response from Dental Wholesale DirectNov 8, 2022
Hi Falen, thank you for your feedback. After some investigation we understand that you were shipped a wrong item. We offered a replacement and a return label. Unfortunately, it seems the wrong goods were not returned (shipped to completely wrong country for some reason). We do not offer free international exchange. (even not to international orders). We are sorry for this inconvenience.
Jjt
I never received my order. Paid in full, but no delivery.
River D.
Box of supplies inside the shipping box was broken and contents were damged.
Response from Dental Wholesale DirectOct 13, 2022
Thank you for the feedback! We are sorry you are dissatisfied. We would be happy to help and track the issue, please call our customer service toll-free: 877-461-5777
Khanh P.
Great price and quick shipping.