Dr. Stan A.
Wanted to re-upholstery 2 chairs
Wanted to re-upholstery 2 chairs, one at a time. Under-chair strap placed in wrong position on the first. Back seat stuffed too full, making unit sound like a giant whoopee cushion. Thought it would wear a little and the sound decrease. It didn't. Ordered several sets of toe covers. All came with snaps in different places, making some fit too tight, some too loose. Second upholstery set to be made identical to the cores that were returned. It wasn't. Again, under-chair strap in wrong place...even though photos were sent showing correct placement. One of the nuts for the back rest was stripped and loose. Toe cover snap placement was asymmetrically placed, causing sides to sag. Back on Dr's stool slid down easily unless locking arm positioned just right. Eventually corrected, but a hassle to get it right.
Response from DuraPro HealthMay 21, 2018
Dr. Altizer, We apologize for not meeting your expectations on your upholstery order. Once we found out that there was an issue with your order, we expedited a replacement to your office. We do appreciate you allowing us to resolve your issue, and improve our custom upholstery process.



