Dental Lab DirectReviews of dentallab-direct.com

They are great , the best pair I’ve had in the 3 pair I purchased in the past . That’s so much

My grandson had a tooth that didn’t come down so he had to have it removed which left him without the tooth next to his front tooth, we ordered, came back perfect color, perfect fit, you can’t tell it’s not his real tooth!! He loves it, very impressed!!!!!!

It fits perfectly.

I absolutely loved the first one gave me my confidence back but after I lost it I had to order and buy a new one and it just didn’t feel or look the same as the first one but I’m not complaining I still feel good about myself with the new one I’m glad I have it!

Good price.

They sent back a glob of plastice that did not fit and was missing two teeth. Was told i didn,t notifice them in time for a correction. Correction? This was a disaster and my own dentist could now work with it.

I would give zero stars if I could. I spent $400 on a partial from Dental Lab Direct in January, and less than a year later I needed a replacement. When I reached out to see if they could offer a discounted rate—something any decent company would do for a loyal customer—they flat out refused. No flexibility, no effort to make it right, nothing. For a company that charges hundreds of dollars, their “support” is essentially nonexistent once they’ve taken your money. To me, this shows they care far more about profit than people. Dental appliances aren’t a luxury purchase—they’re a necessity. The fact that they don’t even pretend to value customer retention is shocking and, frankly, predatory. Save yourself the frustration. This company has terrible practices, doesn’t stand behind its customers, and offers zero goodwill. If you’re looking for professionalism, empathy, or even basic customer service, you won’t find it here. Spend your money elsewhere with a company that actually values the people keeping them in business. *** UPDATE As you can see from their response below, Dental Lab Direct has proven my exact point, they have absolutely no regard for their customers. I spent $400 less than a year ago, and instead of offering any type of resolution, discount, or goodwill, they hide behind a “policy” that basically says, “Once we’ve got your money, you’re on your own.” This is not customer service, it’s a cash grab. A reputable company would value repeat customers and try to make things right, but Dental Lab Direct makes it very clear they don’t care about anything beyond the initial sale. Consumer beware: Once you pay them, don’t expect an ounce of support, flexibility, or accountability. They’ve shown me firsthand that they do not value their customers in the slightest. ***** Since Dental Lab Direct likes to be petty in their replies, let me clarify a few things. The partial was actually a poor fit from the beginning. On top of that, I’ve been signed up for their email list since purchase and have never received a single promo or discount so their claim is misleading at best and dishonest at worst. This isn’t some “regular” purchase. This is a dental device one that cost over $400. There should be a warranty. There should be customer service that actually helps. There should be a resolution when something goes wrong. Instead, all they’ve done is prove my point with these dismissive, scripted responses, Honestly, it’s like they don’t even realize potential customers can read their snarky replies and decide not to do business with them. At this point, I don’t even have to say anything else they’re exposing themselves Dental Lab Direct is a scam company. Buyers beware. I don’t see how anyone would spend money with a company that will not stand behind their product. I will be filing a complaint with the BBB & FTC. ** Calling a customer “entitled” after they’ve spent over $400 with your company is both unprofessional and offensive. On top of that, claiming to send out regular promotions (which I’ve never received) while refusing to extend one in this situation only reinforces the message that you can, but simply choose not to. That makes it clear you don’t value your customers. I hope potential customers take note and decide not to spend their money with your company. Thank you, and I truly hope you have a lovely day.

Support helped me adjust until it felt right