DenimReviews of denim.com

FACTORING =TERRIBLE Is there any way us as carriers and brokers can file any kind of class action lawsuit on this company. They're making life and business very difficult for us carriers. 0 stars

Extremely disappointing experience with Denim. Payments are repeatedly delayed for 2–3 weeks, and in some cases are not paid at all. Phone calls go unanswered, and emails can take weeks to get a response—if they respond at all. Never work with Denim.

Scam. Use a different company. They rob you for your money. They charge for express same day payments and then they don't send money until the next day and they charge you for "express" payment.

Speaking from the Broker side of things since Truckstop switched to Denim it has been a nightmare. They screw up what they send us, do not reply to emails, emails us invoices that have nothing to do with us, invoice us without any POD and routinely send us the same invoice NUMEROUS times after duplicating rate verifications for the same loads to the point we cannot respond to them all in a timely manner. Since they are screwing up the revenue side of their operations so much it is no wonder carriers have a hard time getting funded.

The Denim platform has not performed as advertised and has been financially devastating to my company. I am currently waiting more than 10 days for payment on delivered loads. Additionally, the average wait time when calling Denim/TruckStop is no less than one hour and forty-five minutes, which is unacceptable for a business-critical service. Beginning December 10, I experienced an ongoing issue that required me to remain on hold for over 22 hours across an entire week. This occurred even before the transition to Denim, which actually took place on December 15. This particular load should have been paid by TruckStop and I should never have been required to wait for Denim in the first place. As a direct result of delayed payments, I have incurred over $600 in insufficient funds and late fees because loads were not paid within the promised timeframe. Denim representatives, Kitty and Maria, assured me that payments would be pushed through; however, 14 days later, payments were still not issued. I am completely disappointed in this system, 100% dissatisfied with the customer service provided, and have lost all trust in the Denim/TruckStop platform. The promises that were advertised are no longer being fulfilled, and customer service has clearly ceased to be a priority. I am a small company, and I cannot operate with a factoring company that I cannot depend on for timely payments and reliable customer service. After being with TruckStop for six years, I have switched to another factoring firm. The only reason Denim has a 1 star rating from me is because a negative number was not an option.

Denim no good at all keep waiting for my loads to get pay and nothing 3 hr waiting for speak whit a customer service and lie to me about fund my money same day 2 day later still waiting

Truckstop.com has switches to Denim platform and it has been the worst, submitted paperwork over a week and no funding. We’ve been emailing and calling 3 days straight no answer, just a “wait it will get resolved.” It’s been over a week! I can see multiple carriers deciding to go with other factoring companies. Truckstop has always been good this switch might be a step backwards. Still waiting by the way…

Truckstop.com has merged with Denim and I can say the worst experience. 3 days of trying yo get in contact with someone from factoring. Submitted loads over a week and no payment has been funded. No real answer. I had one agent tell me not to submit anymore until they get their “stuff together”. Truckstop.com has failed with this merge. Still waiting on a payment by the way.