DenimReviews of denim.com

If I could give a negative star, this company would get it. Truckstopfactoring had big issues. I have been with them for over 5 years and they just get getting worse. Then they made a switch to Demim. What a total disaster. Ive been waiting over a week on o e payment. For support, you have 30 + minutes of hold time and an hour or more is not uncommon. Then you get nothing but foreign speakers as that you can't understand and have exactly no abilities to help with issues. It's a stand bull rap script they tell you about funding. I gave them the benefit of the doubt when they switched. I am now running as fast as I can to get away from them. A total garbage scam and company. This review wants a date for my experience. I gave one, but it's been for over 5 years. With the last year just completely a nightmare. Consider Yourself Warned !!!

Truckstop factoring used to work amazing and had no issues until the switch to Denim. Terrible customer service now, and I’m still waiting weeks later for money that the broker has already payed to Denim. They won’t take your calls, and you have to wait days for an email response back just for them to say that the load never existed. Don’t trust them, they hold your money and act like the load never existed.

I ordered the embellished jean two piece. I received two pair of cheap jeans that were tooooo short...i sent them back and ask for a refund...they said they were out of stock and would send my order when they restocked however they Never sent the MERCHANDISE OR MY MONEY BACK!!!!

after over 40 days I finally got my release letter. due to their delaying tactics one of my clients sent my payment to them. i have been emailing them with ZERO responses. this is the worst factoring company ever, truckstop used to be a good factoring company for the first 2 years i had them then they switched to denim and they couldn't get me paid in less than 3 days with some invoices taking over a week! if you are considering factoring i would recommend NOT USING THIS COMPANY. they will NEVER return a phone call even if they "promise" that a supervisor will call you. it takes 1-5 DAYS to get a response to an email. bottom line-WORST EVER

THE SWITCH WAS BAD I USE TO GET MY LOAD PAYMENT WITH IN 24 HRS NOW ITS OVER 48 HOURS I PAY EXTRA FOR 24 HOURS THAT'S NOT HAPPENING AND GETTING IN TOUCH WITH A REPRESENTATIVE GOOD LUCK AND IF YOU DO ONLY THING THEY CAN DO IS TELL YOU WE WILL ESCALANTE IT AND THAT'S NOT A SURE THING I WAS INTRODUCED TO INTERNET TRUCK STOP FROM 20 YEAR DRIVERS AND NOW THEY ARE LEAVING THIS DENIM CRAP WE WILL CONTINUE TO USE LOAD BOARD OF TRUCK STOP I RECOMMEND DENIM FACTORY NO GOOD FIND ANOTHER

MUST READ! I am writing to formally express my extreme dissatisfaction with the recent partnership between Truckstop and Denim, as our experience with Denim’s factoring services has been entirely unacceptable. Since this transition, we have encountered consistently poor customer service and significant payment delays. In several instances, it has taken weeks to receive funds for factored loads. Most concerning, however, is Denim’s mishandling of broker payments. We have faced attempted chargebacks for loads already paid for by brokers, even after we & brokers provided clear proof of payment from the brokers to Denim. These administrative failures and unprofessional business practices are causing significant disruptions to our operations. We are already in the process of moving to a new factoring company we are just waiting for denim to send the General LOR that way we can be free from these scams they will be held accountable for there dirty business.

They charge for same day deposits but don't work on weekends, so I get charged for a same day deposit that I don't get for 2 or 3 days. Total scam.

Truckstop used Denim now and it’s a complete disaster. Denim continues to keep making mistakes that cost the carrier more money it’s a mess and no one returns your calls. We are definitely looking for a new factoring company we cannot keep paying for the cost for Denim and Truckstop mistakes. Denim is a horrible customer service and experience. More and more problems and never any solutions just sit there n the phone for hours waiting for Truckstop to find out what mistake Denim made . Worst customer service we have experienced.