Delta Dental InsuranceReviews of deltadentalins.com

I'm on the patient direct (discount) plan. The plan is up for renwal. Before renewing I went to their site to check on participating dentists. The site says there are no dentists within 100 miles of warren mi participating in the plan. I filled out a contact form asking for help on this. A week later I got an email saying "due to HIPAA regulations please email name, addr, DOB, and SSN". I replied that I won't send this info via email. I week later I received another reply saying "We need your information in order to see the plan you have. The patient direct card is a discount plan not actual insurance". (Think about this - why d you need this information to see which dentists participate in the plan you offer?) This time I called the 800 number. Eventually after going thru a menu got to a person. I explained that I'm looking for participating dentists near me. The person said I'll direct your call to someone who can help. That took me back to the same menu as when I first called. I gave up at this point. If it takes this much effort just to sign up imagine what it would be like to make a claim.

Insurance broker tried for 2 days to access website to sign me up for insurance & kept getting error messages. After I was signed up (and had account number, etc.), tried to access my account online and kept getting error messages. No phone number is listed on the website nor is it offered under "Contact Us". Then, they double billed me on my CC. Had to contact Customer Service via phone. Told I will be sent a check to be rec'd within 7-10 days. No credits given via CC. Not looking forward to being a Delta Dental member..... Jan 2023. NEVER received check as CR stated. After multiple calls, "accounting" applied it to future payments instead (without my permission). REALLY?!

PLEEEASSSE don't use Delta Dental. They are horrible at paying their claims. Filed claim in May . . . It's now Oct and they still won't pay claim and just continue to ask for same information over and over again. Then make promises that it will be paid the next day . . . but thus far the next day has turned into months without change. PLEASE EMPLOYERS DON'T DO THIS TO YOUR EMPLOYEES!! They only want the business to get the premiums, but your employees will get runarounds.

Company cancelled me when my credit card autopayment stopped because someone stole my credit card number. I explained this to them and they didn't care. Said that I couldn't renew for 6 months leaving me in the middle of surgery for an infected tooth. They are the worst! - 5 rating.

One star is ten stars too high. Avoid this scam.

I too would give them a negative rating (as in minus 1 out of 5 stars). One is not low enough. They pay nothing that they claim that they will (50 percent of something, then they actually pay nothing). What they claim the dentist "agreed to" I have to pay double. I am finally tired of them, and am trying to cancel, but am unable to talk to anyone without being on hold for 2 hours. If you cancel online, you get the same message that they are not able to perform that function at this time. When you call the number they provide, again, you are unable to talk to anyone because "they are experiencing high call volumes " Apparently 24 hours a day, every day. They allow you to leave a phone number so they can call you back, but you NEVER get called back. If you need NO DENTAL INSURANCE at all, they are only charging you a small monthly fee (I guess to continue their scam). I have sent them two letters asking to cancel, but I continue to get notice that I have a payment due. LUCKILY, I was able to remove all payment methods, so they cannot collect. I am next writing to the Better Business Bureau and the Attorney General of PA. Do not waste you money on these crooks.

I paid a lot of money can't create an account, have no dental card, and can't get anyone on the phone. I need to go in for a teeth cleaning but have no way to use this overpriced insurance I can't even access! I'm going to have to dispute the credit card charge with my bank because no one will talk to you unless they're selling you insurance. Once they have your money there's no way you can create an account. I wasted over $90 dollars trying to get what people call "good dental" insurance and I can't even get help signing in or creating an account. I should just go without insurance because I'm so enraged about this. They just take the money and run. I'm tired of getting robbed by insurance companies. America sucks don't come here if you're thinking about it.

The worst company. Just taking money from your pocket. I canceled autopayment on August 2021, but they continued to charge money from my bank card after that for 3 months now. Now I have to pay a huge fee to the bank because it shouldn't be any charges from this bank card.