Delta Auto ProtectReviews of deltaautoprotect.com

Bought Platinum warranty in good faith. A/C went out in my 2014 Silverado in February. I had to pay out of pocket because Firestone would have held my truck until payment was made. This is May 23 and I still have not received my refund from Delta Auto Protect. They keep giving me the run around on my refund. I asked what they would refund me from my Policy premium and was told $167 and I said never mind. They are now telling me I cancelled my policy. I put in a second claim over a week ago because my A/C/ Compressor went out. They would not respond to the shop so I had to pay out of pocket again. They won't even acknowledge my claim.

$1580.10 of unpaid repairs bills and being sent to collections. *First Unpaid Bill. 7/20/2017 Amount $178.50. Delta approved this part and labor for my 2009 Land Rover Wheel Bearing. Authorization # was given by Delta. The part was actually sent by Delta but the repairs were not paid for. The repair shop called and faxed the invoice every month for 6 months and asked me to to responsibility. For the past year I have been calling and emailing and each time a rep tells me a check will be sent out. 12/28/18 Emailed invoice again after rep asked on the phone 2/13/19 Invoice sent to Aaron Lynch 2/15/19 Aaron emailed confirming receipt of invoice 3/7/19 Called and no assistance. Aaron replied via email confirmed being paid I received no more communication via email and kept being told on the phone to call back. Repair shop was going to send me to collections so I paid this out of pocket 3/17 Called Delta *Second Unpaid Bill 4/27/19 Amount $1401.60 Delta approved the parts and labor for my 2009 Land Rover Rack and Pinion. Authorization # given. The parts were purchased by the repair shop and labor completed. 4/15/19 My repair shop Luxury Auto and Repair Clinic contacted Delta and was informed that a check will be mailed out to them for the parts and labor. All invoices were emailed 4/15 Called Delta spoke to Jay, he informed me that this is approved 4/22 Repairs done 4/26 Called waited on hold 25min and spoke to Jay, he said everything is authorized and payment should go out. He doesnt know when. I asked to speak to finance and he indicated they are closed. He said to call back Monday and ask for the Finance manager, he indicated his name might be Mr. Cooper. 5/2 Called waited 20mins on hold, rep told me the checks for both invoices mailed out 4/26/19 5/15 CAlled 20min hold, rep indicated the person who told me it was all approved is new it was not approved we need to email the invoices AGAIN. 5/17 35min on hold 5/19 Emailed execs: dwright, rcooper and cseruya at deltaautoprotect.com Paid invoice #1 and currently in a repayment plan with the shop for invoice #2 I would like a reimbursement payment sent to me for the repair costs and also the amount I paid for my warranty. If I have to go through this entire process, the warranty service that it states in its contract is invalid and false. I would have no intention of using the service again because another issue like this can happen, also by paying out of pocket it is a breach of contract. Would like payment made to the shop for repairs of $1580.10 Would like a refund for warranty Contract Amount Wash Reimbursement Bonus (I DIDN’T EVEN GET MY BONUS!! I HAVE AN EMAIL THREAD FOR THIS TO) $100 A case has been opened with the PA Attorney General and BBB UPDATE 6/3/2019 2 Days after writing this review and opening a case with the AG and BBB. The company called my repair shop to make a full payment of services owed. Multiple people on Yelp had recently messaged me back also informing they did the same thing and ended up getting payments made within days. Thanks to the AG and BBB for reaching out to them. This show have never gotten to this point.

I know the term crook gets thrown around fairly easy but These guys are the poster children for scam. The first claim I put in took several weeks to pay the mechanic. My car was held hostage for the entire time. A year latter put in and got approve for a claim for $1186. I had to pay it because my repair shop would not deal with them again. The repair was completed in feb of 2019. I still have not been reimbursed. After no less than 8 different occasions they said a check was sent out. I have spent about 40 hours of phone time being hung up on or being told a check was sent or will be sent. 5 different managers used the same script. About how THEY were going to solve my problem personally. They have no intentions of paying multiple claims . I am now in the process of filing a claim with small claims in NY. If you purchase a cheap warrantee with them after reading this you deserve what you get. Feel free to contact me lol.516 759 6580

Like many here I tried to use the policy after I got it they did not paid I cancelled and never saw a check !!! Do not use them !!!

STAY AWAY FROM DELTA AUTO PROTECT! To quickly summarize, I was given the run-around for well over 2 months regarding the payment of an approved claim and was outright lied to about the status of that payment, which ultimately was never sent to my car dealer. Delta tried to claim the paperwork wasn't filled in correctly, but that is a lie, my car dealer saved all faxes and communication was submitted properly according to Delta's request. A second separate claim that I needed approved was totally ignored by a Jeffrey Hopper at Delta for over two weeks and when I finally was able to get ahold of someone who could approve the claim, the approval was for the totally wrong parts and an insufficient amount of labor. Attempted to cancel contract, but Aaron in Customer Service lied and said cancellation form would be emailed to me, but of course, it never was so had to open complaint with PA Attorney General's Office.

WARNING!!!!!! My ESP is 816-561-26. I cancelled my policy on 12/3/2018 and was told will get my refund within 30 business days. Called them back several time and was told my check was in the mail. I verified my address and was told I would get my refund on 2/19. Also had my attorney write them a demand letter, they called me and told me I would be getting a full refund. Still no refund 4/24/19. WARNING!!!!! Do not purchase a warranty from these guys. They are forcing me to take up legal matters to get my refund.

BUYER BEWARE – This company is a complete rip off. I purchased the Diamond Premier Warranty ESP # 81582408 on 6/30/18. My truck Broke down on 9/1/18. On 9/11/18 Delta Auto Protect authorized $1765.00 for repairs. On 9/25/18 I paid $2017.82 for the repairs and was told by Delta Auto Protect to email my receipts and they would send a check for $1765.00. Verified all information was received and payment authorized but still have not been paid. I have contacted Delta Auto Protect over and over again with no resolve. I’ve was told a check was sent 5 different times by 5 different individuals. As of 4/16/19 I have still not received payment. I’ve upheld my contractual responsibilities but it’s becoming evident that Delta Auto Protect has no intention of fulfilling their contractual obligation.

My ESP is 816-295-78. I cancelled my policy on 12/18/2018 and was told will get my refund within 30 business days. Called them back and talked to Robert on 2/26/19 who verified my address and was told I would get my refund on 3/8/19. Again called on 3/12/2019 and Maria told that it was sent to the wrong address. Due to the bad reviews i had the gut feeling that they play these tricks and thats why I checked my address with Robert on 2/26/2019. Now i am being told that i will get by the end of this month. I will lower my rating if I dont receive and take up the matter legally.