FAK-Rvn
Order handled rapidly; battery Works
Order handled rapidly and battery arrived by USPS mail. Box comes totally wrapped in brownish tape that made it tough to figure out how to open the box. The battery came with 2 small screwdrivers that are used on opening the computer (another tough task aided by Youtube videos). Changing to the new battery was straight forward after the computer bottom was removed which is another issue completely, but one battery retention screw decided to fight back. The laptop is charging properly and the Dell software reports that the battery has 3 hours and 31 minutes of operation time. A real test will be how long this battery lasts compared to the original Dell-supplied battery (about 5 years). UPDATE: After changing the power profile for better battery life, Dell battery software reported 5 hours and 15 minutes of battery life.
Response from dell-laptop-battery.netSep 6, 2023
Thank you for providing us with your detailed feedback regarding your recent battery purchase and installation experience. We appreciate your input and are pleased to hear that you received your order promptly. We understand that the extensive brown tape wrapping made opening the package challenging, and we apologize for any inconvenience this may have caused. We will consider your feedback for improvements in our packaging process. It's great to know that the battery replacement process was straightforward for you, even though you encountered some difficulties with the laptop's bottom removal and one stubborn retention screw. Your perseverance in addressing these challenges is commendable. The reported battery life of 3 hours and 31 minutes is a positive sign, and we appreciate the update regarding the extended battery life after adjusting the power profile. It's encouraging to see that you were able to optimize the battery performance to achieve 5 hours and 15 minutes. We hope this battery continues to meet and exceed your expectations, and we'll be interested to hear how it compares to your original Dell-supplied battery over time. If you ever have further questions or need assistance with your Dell products in the future, please do not hesitate to reach out. We value your satisfaction and feedback, and we're here to support you in any way we can. Thank you for choosing Dell. Best regards, dell-laptop-battery.net Team