C P.
EVERYTHING went great until I received…
EVERYTHING went great until I received my order. I did not receive what I selected. I received a replacement for my selection. I don’t mind receiving a replacement as long as it has the exact specifications. I ordered a 14.8V 40Wh battery for a laptop. I received a 11.1V 65Wh battery. I emailed them asking if they were compatible. I searched online for the same information. The original specs should remain in place for replacement batteries. I requested information to return the battery I received and get a refund. I haven’t gotten a reply about the original question of compatibility nor a response about returning the battery. I received an email wanting a review (from the same email address I sent emails to).
Response from dell-laptop-battery.netSep 6, 2023
I apologize for the inconvenience you've experienced with your order. This situation does not meet our standards, and we appreciate your patience and understanding. Regarding the incorrect battery replacement, we understand your concern about compatibility, and you are absolutely right that replacement batteries should match the original specifications. We apologize for the oversight in sending you a battery with different voltage and capacity. Best regards, dell-laptop-battery.net Team